Housekeeping Manager

Starlite Yellowstone•West Yellowstone, MT

8h•Onsite

About The Position

The Housekeeping Manager is responsible for overseeing all housekeeping and laundry operations, including staffing, scheduling, quality control, and inventory management. This role ensures guest rooms and public areas consistently meet Hilton brand standards while maintaining efficient labor management and operational execution. The Housekeeping Manager drives accountability across the department, manages costs, and fosters a positive and performance-driven team environment to deliver exceptional guest service and cleanliness standards.

Requirements

Must be able to communicate effectively in English, both verbally and in writing
Minimum 2–3 years of housekeeping leadership experience required
Strong understanding of labor management, productivity standards, and hotel operations
Ability to stand and walk for extended periods throughout the shift
Ability to lift up to 40 pounds regularly
Ability to bend, stoop, reach, and move throughout the property as needed, with or without reasonable accommodation
Strong organizational, leadership, and problem-solving skills
Ability to work flexible schedules, including evenings, weekends, and holidays

Nice To Haves

Has a strong background in housekeeping leadership with a focus on quality, consistency, and Hilton brand standards
Leads from the floor, maintaining visibility while driving accountability across the team
Effectively manages labor, productivity, and staffing levels to meet occupancy and operational demands
Demonstrates strong organizational skills and the ability to prioritize in a fast-paced environment
Communicates clearly and professionally with guests, team members, and other departments
Takes ownership of cleanliness standards across all guest rooms, public areas, and back-of-house spaces
Is committed to training, coaching, and developing team members to improve performance and retention

Responsibilities

Ensure appropriate staffing levels based on occupancy and business demand, managing productivity and labor efficiency in alignment with budget and labor models
Lead recruitment, hiring, onboarding, and retention efforts for all housekeeping and laundry positions
Oversee scheduling, staffing plans, and departmental organization to support daily operations and forecasted demand
Supervise housekeeping and laundry teams, providing training, coaching, and performance management
Inspect guest rooms, public areas, and back-of-house spaces to ensure compliance with Hilton brand standards
Ensure all rooms meet “Ready for Arrival” standards prior to release in the PMS
Maintain real-time communication with the front desk regarding room status, arrivals, departures, and special requests
Coordinate VIP arrivals, group blocks, and special accommodations to ensure seamless execution
Manage departmental budgets, including labor, supplies, and linen inventory, while controlling costs and minimizing waste
Ensure proper use of equipment, chemicals, and cleaning procedures in accordance with safety and brand standards
Lead and enforce safety, sanitation, and compliance protocols across all housekeeping operations
Maintain clear communication within the department through daily briefings, boards, and shift logs
Partner with Engineering on preventative maintenance, deep cleaning programs, and ongoing property upkeep
Monitor and respond to guest feedback, service issues, and recovery situations related to housekeeping
Maintain Lost and Found procedures, ensuring accurate logging, secure storage, and timely return of items
Drive continuous improvement in service delivery, operational efficiency, and quality standards
Maintain a visible leadership presence on the floor to support the team and ensure execution of standards
Perform additional duties as assigned by the General Manager