Housekeeping Manager - Home2 Suites

Witham Family Hotels•Ellsworth, ME

11d•Onsite

About The Position

Home2 Suites by Hilton is seeking a dedicated and detail-oriented Housekeeping Manager to lead our Housekeeping team. In this full-time, year-round role, you will oversee the daily operations of the housekeeping department, ensuring guest rooms and public areas consistently meet Hilton brand standards. You will play a key role in creating a positive guest experience by leading and supporting your team, maintaining cleanliness throughout the property, and ensuring efficient day-to-day operations. Working closely with other departments, you will help maintain a welcoming environment that guests can count on throughout their stay. At Home2 Suites by Hilton, we are committed to providing modern comfort, friendly service, and an exceptional stay experience for every guest. As part of the Hilton brand family, we take pride in delivering hospitality that makes guests feel at home whether they stay one night, one week, or longer. Witham Family Hotels has been recognized as one of the Best Places to Work in Maine since 2022, and we take pride in our culture of kindness, respect, inclusion, excellence, and family. Join a company where your work matters and your expertise is valued. We are proud to be an equal opportunity employer and believe our strength lies in our differences.

Requirements

Previous housekeeping or hospitality leadership experience preferred
Strong attention to detail and organizational skills
Ability to lead and motivate a team in a fast-paced environment
Excellent communication and problem-solving abilities
Knowledge of cleaning procedures, safety standards, and hotel operations preferred
Ability to multitask and prioritize responsibilities effectively
Comfortable performing physical tasks, including lifting, bending, and standing for extended periods
Flexible availability, including weekends and holidays
Positive attitude and team-first mindset

Responsibilities

Assist with scheduling and daily staffing coordination for both Housekeepers and Laundry Attendants
Lead and support the housekeeping team to ensure guest rooms and public spaces meet Hilton brand standards
Oversee daily housekeeping operations, including room inspections, scheduling, and inventory management
Train, coach, and motivate team members to maintain high levels of cleanliness, efficiency, and guest service
Ensure proper cleaning procedures, safety standards, and sanitation guidelines are consistently followed
Monitor housekeeping supplies and coordinate ordering as needed
Collaborate with the front desk and maintenance teams to ensure guest needs and room priorities are addressed efficiently
Respond promptly and professionally to guest requests and concerns
Assist with hiring, onboarding, and performance management of housekeeping team members
Maintain accurate records, reports, and department communication
Help create a positive, team-oriented work environment

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year. The longer you're with us, the more you earn!
Health Insurance: Multiple plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our awesome team.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration recognizing YOU!
Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.