General Manager - Home2 Suites Frankfort, Kentucky

Rainmaker Team•Frankfort, KY

12d•Onsite

About The Position

The General Manager (GM) provides day-to-day leadership and strategic direction for the hotel. This role requires maximizing sales and revenue and driving overall financial returns, while overseeing all operations, including accounting, sales, and guest service. The GM is also responsible for developing team members, ensuring execution of brand standards, and building local brand awareness.

Requirements

Three to ten years of prior hotel management experience, or equivalent combination of education and experience.
Deep understanding of core hotel systems (PMS, POS, HVAC, Maintenance).
Expertise in hospitality accounting, HR laws, OSHA standards, and regulatory compliance.
Proficiency in distribution channels (OTAs, GDS) and revenue management platforms.

Nice To Haves

Experience required may vary based on size and complexity of operation.

Responsibilities

Oversee all personnel, conducting regular evaluations, and recommending or executing HR actions in accordance with company policies.
Establish performance and development goals for team members, providing regular coaching, mentoring, and feedback to enhance performance.
Develop and monitor programs and initiatives, including succession planning, to increase team engagement and ensure future bench strength.
Organize activities and assign responsibilities to employees to ensure overall productivity.
Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets.
Analyze financials to drive revenues, future profitability, and maximum return on investment.
Partake in financial activities, including establishing room rates, setting budgets, collecting payments, and controlling expenses.
Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position.
Drive improvement in guest satisfaction goals by establishing and implementing services that meet or exceed guest expectations.
Resolve issues regarding hotel services, amenities, and policies.
Create and apply a marketing strategy to promote services; demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
Act as the public relations representative to raise local community and brand awareness; coordinate with external parties (suppliers, agencies, etc.).
Ensure a safe and secure environment for guests, colleagues, and hotel assets.
Develop and carry out action plans to reduce the hotel’s carbon footprint.
Perform necessary operational duties as assigned, including serving as manager on duty, welcoming and registering guests, and evaluating hotel performance to ensure compliance with health and safety rules.