Housekeeping Manager

HRI Hospitality•Richmond, VA

5d•$50,000 - $77,000•Onsite

About The Position

The Housekeeping Manager assists in overseeing daily housekeeping operations to ensure the highest level of cleanliness, organization, and guest satisfaction. This role manages staff performance, inventory, scheduling, and quality control while supporting department leadership in maintaining brand and company standards.

Requirements

High school diploma or equivalent preferred.
Minimum 2 years of housekeeping experience in a hotel environment.
At least 1 year in a supervisory or management role required.
Strong leadership and communication skills.
Excellent attention to detail and quality standards.
Ability to manage, train, and motivate a diverse team.
Strong organizational and time management abilities.
Knowledge of cleaning processes, chemical handling, and OSHA safety standards.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to work in a fast-paced environment and adapt to changing demands.
Flexibility to work various shifts, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in Hospitality Management or related field preferred.
Experience with housekeeping or property management systems (HotSOS, OnQ, Opera, etc.) preferred.

Responsibilities

Supervise and support the daily operations of the housekeeping team.
Conduct room and public area inspections to ensure cleanliness and adherence to brand standards.
Assist with scheduling, training, and performance reviews for housekeeping staff.
Maintain linen, supply, and equipment inventories and ensure proper usage and control.
Coordinate with Front Office and Maintenance to ensure timely room readiness.
Address and resolve guest concerns or requests professionally and promptly.
Ensure compliance with company policies, safety guidelines, and sanitation procedures.
Monitor departmental productivity and support labor management and cost control.
Participate in department meetings and assist with reporting and recordkeeping.
Perform additional duties as assigned by management.