Housekeeping Manager

Hersha Hospitality Management LP•Bloomington, IN

8d•Onsite

About The Position

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. This role involves interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values. The position requires observing and monitoring staff performance, inspecting guest rooms, public areas, and grounds for cleanliness, appearance, and safety. The Housekeeping Manager will also handle guest inquiries and resolve complaints, prepare schedules and assign duties, manage inventory and supply orders, and prepare departmental paperwork. A key focus is on improving guest satisfaction through service scores and ensuring compliance with brand and internal audit standards, including key control and risk management. Maintaining departmental expenses within budget and following sustainability guidelines are also essential. The role requires practicing safe work habits and complying with OSHA standards.

Requirements

One year previous housekeeping supervisor experience required.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
Maintain departmental expenses in line with the budget as described by the General Manager.
Ensure compliance with specific brand standards.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.