Housekeeping Manager

Magnolia St. Louis • St. Louis, MO

5d • Onsite

About The Position

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, presentation, and service throughout guest rooms, public areas, and heart-of-house spaces. This role provides hands-on leadership, direction, and support to the housekeeping team, including laundry operations, while delivering exceptional guest experiences aligned with company standards. #MagnoliaStlouis

Requirements

• High school diploma or GED required; equivalent experience considered.
• Minimum 2 years of supervisory experience, preferably in a high-volume hospitality environment.
• Strong communication skills (verbal and written).
• Ability to perform basic arithmetic and operational reporting.
• Flexible availability, including weekends, holidays, and varied shifts.

Nice To Haves

• Prior experience in a luxury or Four Diamond property preferred.
• Proficiency in Microsoft Office and property management systems is highly desirable.

Responsibilities

• Maintain exceptional cleanliness and maintenance standards across guest rooms, public areas, and back-of-house spaces.
• Ensure all housekeeping procedures align with departmental and company standards.
• Demonstrate in-depth knowledge of hotel operations, including room types, availability, arrivals/departures, and group activities.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Act as a brand ambassador by delivering consistent, high-quality guest service.
• Lead, train, schedule, and supervise housekeeping and laundry team members.
• Assist in recruitment, hiring, onboarding, and ongoing development of staff.
• Provide coaching, performance management, and regular feedback.
• Foster a positive, collaborative work environment across departments.
• Maintain appropriate staffing levels to meet business demands.
• Prepare and distribute daily room assignment sheets and update as needed throughout shifts.
• Ensure assignments are completed accurately and efficiently.
• Manage key control and communication devices (radios, phones, etc.).
• Conduct routine inspections of rooms and facilities to ensure cleanliness and safety compliance.
• Maintain accurate records and reports related to housekeeping operations.
• Ensure all safety and sanitation standards are consistently met.
• Maintain confidentiality and secure handling of guest information.
• Promote safe work practices and respond effectively in emergency or high-pressure situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED