Housekeeping Manager
About The Position
The Housekeeping Manager oversees daily housekeeping operations across Stratton Mountain Resort lodging properties, ensuring exceptional cleanliness standards, operational efficiency, and outstanding guest experiences. This role provides leadership and direction to housekeeping supervisors, leads, and line staff while managing staffing, training, inventory, quality assurance, and departmental performance. The Housekeeping Manager plays a key role in maintaining resort standards, supporting owner and guest satisfaction, and ensuring efficient turnover operations in a fast-paced, seasonal environment. This position is expected to work afternoon and evening shifts to support operational needs and guest service standards. This is a benefit eligible, full-time year round position.
Requirements
- High School Diploma or equivalent required
- 3+ years of housekeeping, hospitality, or lodging operations experience required
- Prior supervisory or management experience in hospitality or resort operations required
- Ability to manage multiple priorities and adapt quickly in a dynamic operational environment.
- Experience with scheduling, labor management, inventory control, and operational budgeting.
- Strong guest service mindset with the ability to professionally resolve concerns and conflicts.
- Knowledge of housekeeping procedures, safety standards, and lodging operations best practices.
- Valid driver’s license required.
Nice To Haves
- college degree in Hospitality, Business, or related field preferred
- Experience leading teams in a high-volume, fast-paced environment preferred
- Proficiency with Microsoft Office and hospitality/property management systems preferred
Responsibilities
- Direct daily housekeeping operations across lodging properties, maintaining high standards of cleanliness, presentation, and guest service.
- Lead, train, and develop housekeeping team, including supervisors, trainers, and line staff, while supporting performance management and accountability.
- Manage staffing, scheduling, labor utilization, payroll approvals, and workforce processes using occupancy forecasts and Workday systems.
- Manage departmental budgets, labor, inventory, and supply costs while overseeing procurement and vendor relationships.
- Coordinate with Front Desk, Maintenance, Reservations, and other departments to ensure seamless operations and accurate room status updates in HOST.
- Oversee quality assurance initiatives, including inspections, deep cleaning, preventative maintenance coordination, and operational audits.
- Resolve guest and owner concerns promptly and professionally to maintain high satisfaction standards.
- Ensure compliance with safety standards, training requirements, departmental procedures, and resort policies.
- Additional duties as assigned.
Benefits
- Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
- Free or discounted multi-resort dependent season passes
- Free or discounted IKON pass
- Discounted golf & fitness center memberships
- Employee childcare rates & discounted seasonal programs
- Retail + F&B discounts
- Friends & family tickets
- Onsite medical clinic
- Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
- 401(k) plan with company match
- Discounted tuition plan
- Paid parental leave
- Paid sick time, FTO, Vacation
- Additional perks & benefits for year round employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
