Housekeeping Manager

Q Casino + Resort•Dubuque, IA

2d•Onsite

About The Position

The Housekeeping Manager is responsible for overseeing all housekeeping and laundry operations across Hilton Garden Inn and The Key Hotel, both part of Q Casino + Resort. This role ensures that both properties maintain the highest standards of cleanliness, guest satisfaction, and team performance. The Manager leads a team of housekeeping and laundry staff, manages departmental resources and inventory, and works closely with property leadership to deliver a consistent, high-quality guest experience. The ideal candidate embodies the Q Casino + Resort core values of Fun, Ownership, Respect, and Teamwork and inspires those values in everyone they lead.

Requirements

Minimum 2 years of supervisory or management experience in hotel housekeeping or a related hospitality environment
Demonstrated ability to lead and motivate a diverse team
Strong organizational and time management skills
Excellent communication skills, both verbal and written
Ability to work a flexible schedule including weekends and holidays
Physical ability to stand, walk, and lift up to 25 pounds for extended periods

Nice To Haves

Experience managing housekeeping and laundry operations across multiple properties
Familiarity with commercial laundry equipment, chemicals, and wash cycles
Familiarity with Hilton brand standards and systems
Proficiency with property management software (PMS)

Responsibilities

Recruit, hire, train, and develop housekeeping and laundry staff across both properties
Schedule and supervise team members to ensure adequate coverage at all times
Conduct regular performance evaluations and provide ongoing coaching and feedback
Foster a positive, respectful, and productive work environment
Address employee concerns and coordinate with HR on personnel matters
Ensure all guest rooms, public areas, back-of-house spaces, and amenities are cleaned and maintained to brand and property standards
Oversee the daily operations of the laundry department, ensuring efficient washing, drying, folding, and distribution of linens and terry.
Conduct daily inspections of rooms, common areas, and laundry to verify quality and consistency
Develop and maintain housekeeping and laundry procedures, checklists, and standard operating protocols
Respond promptly to guest requests and complaints related to housekeeping
Coordinate with the Front Desk and Maintenance teams on room readiness and special requests
Manage departmental supply inventory including linens, terry, guest amenities, and cleaning products
Oversee the purchasing and ordering of all laundry and housekeeping supplies, keeping stock at optimal par levels.
Monitor and control departmental expenses in alignment with budget targets
Source and maintain vendor relationships for supplies, and contracted services
Track and report on key metrics including labor hours, supply usage, and guest satisfaction scores
Ensure the team adheres to all safety, sanitation, and infection control standards
Maintain compliance with OSHA regulations and property-specific safety protocols
Ensure proper handling, storage, and disposal of cleaning chemicals and materials
Keep accurate records related to inspections, incidents, and training completions