Housekeeping Manager

HEI Hotels & Resorts•The Woodlands, TX

10d•$62,000 - $67,000•Onsite

About The Position

Embassy Suites The Woodlands at Hughes Landing is seeking a Housekeeping Manager. This role is responsible for ensuring the cleanliness standards of guestrooms, meeting areas, public areas, and back-of-the-house are met through effective training, staffing, supervision, and management of operating supplies. The company, HEI Hotels and Resorts, emphasizes investing in its employees and fostering a diverse and inclusive workplace. They value military experience and encourage candidates whose experience may not perfectly align with every qualification to still apply.

Requirements

5+ years management experience, with at least 3 years in housekeeping management.
Experience managing in-house operated laundry operations.
Thorough knowledge of all housekeeping and laundry operations and individual job requirements.
Able to work with other department leaders.
Able to resolve guest, supervisor, and associate conflicts.
Able to manage multiple tasks at all times and have excellent organizational skills.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences.

Responsibilities

Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards.
Develop housekeeping and laundry budget.
Develop and implement controls for expense management.
Conduct periodic inventory of guest supplies, small equipment and linen.
Utilize labor management tools to schedule and control labor costs.
Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
Interview, hire, train, develop, resolve problems, and manage staff members.
Communicate verbally and in writing to provide clear direction to staff.
Interact positively with customers and resolve problems to maintain high customer satisfaction.
Evaluate condition of furniture, fixtures, décor, etc.
Make recommendations and assist in coordinating preventative maintenance and rehab projects.
Ensure compliance of housekeeping and laundry standard operating procedures and policies.
Operate department pursuant to OSHA requirements and guidelines.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.