Housekeeping Manager - DoubleTree, Charlottesville VA

Hotel Equities•Charlottesville, VA

2d•$60,000 - $65,000•Onsite

About The Position

Hotel Equities is seeking a Housekeeping Manager for the DoubleTree by Hilton Hotel Charlottesville. The primary purpose of this role is to maximize customer satisfaction by ensuring guest rooms are clean and well-maintained through the supervision and direction of room cleaners. The manager will provide warm, knowledgeable service and helpful guidance to guests.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Ability to perform indoor tasks with moderate and controlled temperature.
Walking and standing required for close to 100% of the working day.
Position requires walking and giving direction most of the working day.
Ability to exert well-paced ability to reach other departments of the hotel on a timely basis.
Ability to lift up to 15 lbs on a regular and continuing basis.
Ability to push and pull carts and equipment weighing up to 250 lbs. on occasion.
Ability to exert well-paced ability in limited space.
Ability to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
All associates must maintain a neat, clean and well-groomed appearance per Company Standards.
Regular attendance in conformance with the standards is essential.
Associates may be required to work varying schedules to reflect the business needs of the hotel.
Attendance at all scheduled training sessions and meetings is required.
Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities.

Nice To Haves

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Responsibilities

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day and notifies the front desk accordingly.
Supervises the completion of short notice requests for room changes.
Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.
Keeps record of room checkouts/stay overs and submits records to housekeeping every day.
Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
Prepares maintenance work orders for replacement or repair of furniture, fixtures, etc., and ensures completion by following through on orders.
Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
Checks VIP rooms and early morning make-up rooms.
Coordinates cleaning of guestrooms for proper prioritization of customer requests, including VIP rooms and check-out rooms.
Checks floor linen closets daily for cleanliness, adequate supplies, and linen.
Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
Assists in quarterly inventory of all linen.
Ensures safety by assuring that all linen chutes are kept locked at all times.
Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services.
Takes every opportunity to amaze the guests.
Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
Responsible for assisting with the training and direction of new department associates.
Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
Coordinates activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.