Director of Operations - DoubleTree, Charlottesville VA

Hotel Equities•Charlottesville, VA

2d•$70,000 - $80,000•Onsite

About The Position

Hotel Equities is seeking a Director of Operations for the DoubleTree by Hilton Hotel Charlottesville. This role is responsible for planning and managing two major hotel functions, such as food & beverage and room operations, to achieve customer satisfaction and meet financial goals. The position involves short and long-term planning, day-to-day operations, budget development, marketing plans, and managing human resources to attract, retain, and motivate employees. The Director of Operations will implement company programs, develop local procedures, ensure compliance with regulations, resolve customer complaints, and manage the maintenance and sanitation of the hotel. This role also includes assuming the responsibilities of the General Manager in their absence.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Requires advanced knowledge of the hospitality and business management fields.
Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.

Responsibilities

Plan and manage two major functions of the hotel (e.g., food & beverage and room operations) to achieve customer satisfaction and meet financial goals.
Develop and recommend the budget, marketing plans, and objectives, and manage within approved plans.
Manage Human Resources to attract, retain, and motivate employees, including hiring, training, development, coaching, performance reviews, and conflict resolution.
Develop, recommend, implement, and manage the group's annual budget, business/marketing plan, forecasts, and objectives.
Implement company and franchise programs, develop local programs and procedures, and manage operations ensuring compliance with SOPs, safety regulations, and all federal, state, and local laws.
Resolve customer complaints to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through Security staff management.
Execute and promote an accident prevention program to minimize liabilities and expenses.
Manage the maintenance/sanitation of the front and back of the house.
Assume the responsibilities of the General Manager in their absence.