Housekeeping Manager - InterContinental Los Angeles

IHG•Los Angeles, CA

2d•$75,000 - $80,000•Onsite

About The Position

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; lively Lobby Bar; and Spire 73 – the tallest open-air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360-degree views. Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

Requirements

Minimum of 2-3 years total experience in Rooms Division position with proven training and team building skills- Housekeeping Supervisory experience preferred.
Ability to manage multiple projects and deadlines; works well under pressure.
Results-oriented and able to make decisions and empower colleagues to ensure that they are exceeding guest expectations.
Must speak fluent English (Spanish also preferred).
Frequently standing up or moving within and outside of the facility
Carrying or lifting items weighing up to 25 pounds
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, and organizational abilities are used often.

Nice To Haves

Housekeeping Supervisory experience

Responsibilities

Managing, coaching, and developing a team dedicated to exceptional housekeeping standards
Maintaining and ordering supplies and equipment – while minimizing waste – in support of our green initiatives
Assisting with weekly schedules for the department and processing payroll
Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
Assisting with deep cleaning projects and occasionally assisting your team during busy periods
Address guest concerns and react quickly, logging and notifying proper departments as required
Educating all colleagues on the importance of remaining compliant with federal, state, and local laws and safety standards