Housekeeping Manager

Basecamp•Canmore, AB

10d•Onsite

About The Position

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. We require a full-time permanent Housekeeping Manager that will lead daily operations across multiple properties, ensuring consistent cleanliness standards and a high-quality guest experience. Reporting to the Rooms Division Manager, this hands-on leadership role supports the Housekeeping team, overseeing staffing, scheduling, training, and performance management while maintaining strong collaboration with maintenance, Guest Services, and People & Culture teams.

Requirements

Previous leadership experience in hospitality
Strong knowledge of housekeeping operations, cleaning standards, and inspection processes
Proven ability to lead, coach, and support a team in a fast-paced environment
Organized with strong attention to detail and follow-through
Comfortable using PMS, scheduling tools, and basic Microsoft Office
Able to prioritize, multitask, and adjust to changing operational needs
Willing to work a flexible schedule, including weekends and holidays
Physically able to perform room inspections and assist with cleaning as needed

Nice To Haves

At least 1 year in a housekeeping supervisory role
Working knowledge of health & safety standards (WHMIS)

Responsibilities

Supports recruitment and onboarding of housekeeping team members
Provides practical, on-the-job training to ensure standards and procedures are followed
Creates and manages schedules based on occupancy and business levels
Assigns daily tasks and ensures fair, efficient workload distribution
Coaches Supervisors and team members to support performance and accountability
Addresses performance concerns and supports corrective action when needed
Promotes a positive, respectful, and team-oriented work environment
Identifies training gaps and supports ongoing development
Works to improve team retention through clear communication and consistent leadership
Conducts regular inspections of guest rooms and public areas
Ensures all cleaning meets established brand and property standards
Monitors linen quality, room supplies, and overall presentation
Maintains and updates SOPs to ensure clarity and consistency across properties
Follows up on guest feedback related to cleanliness and resolves issues in a timely manner
Coordinates with Maintenance to report and follow up on repairs
Conducts team meetings to communicate expectations and daily priorities
Ensures proper inventory levels and controls supply usage
Supports Supervisors in maintaining consistency across different property types
Oversees daily housekeeping operations across all properties
Ensures rooms are cleaned, inspected, and ready for guest check-in on time
Monitors room status and works closely with Guest Services to manage priorities
Supports Supervisors during high-volume turnover periods
Actively assists with room inspections and cleaning during peak periods or staffing gaps
Ensures smooth coordination between properties to maintain consistent standards
Tracks linen usage and supports efficient laundry operations
Oversees deep cleaning and preventative maintenance schedules
Reviews daily productivity and identifies areas for improvement
Ensures compliance with health and safety standards
Supports seasonal planning and prepares properties for peak and off-season periods