Housekeeping Manager

AccorHotel • San Francisco, CA

1d • Onsite

About The Position

Fairmont Heritage Place Ghirardelli Square is seeking a Housekeeping Manager to join their team. This role is responsible for maintaining the cleanliness and standards of all residences and common areas for owners, guests, and colleagues. The Housekeeping Manager will work collaboratively with Housekeeping, Engineering, and Residence Services to ensure exceptional service and create memorable experiences.

Requirements

• Previous leadership experience in a hospitality setting required.
• Experience in residential management and housekeeping preferred.
• University/College degree in a related discipline preferred.
• Computer literacy in Microsoft Office required.
• Excellent written and oral communication skills.
• Highly responsible and reliable.
• Strong interpersonal and problem-solving abilities.
• Ability to work well under pressure.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on owner and guest needs, remaining calm and courteous at all times.

Nice To Haves

• Experience in residential management and housekeeping preferred.
• University/College degree in a related discipline preferred.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Lead and manage the day-to-day operation of the Housekeeping Department to ensure Brand and Luxury Service Standards are followed.
• Actively engage on the floor, closely supervising operations.
• Maintain all residences and public areas, plus Heart of the House, ensuring the highest standards of cleanliness are met.
• Assist in recruitment, training, and learning & development of the housekeeping team.
• Ensure tools and equipment are in good working order.
• Regularly conduct monthly linen and supply inventory checks to assist with managing proper controls with purchasing and acquisitions in the department.
• Ensure and assist with the consistent delivery of performance appraisals, recognition, incentive programs, and monthly department meetings.
• Create and distribute schedules on a weekly basis, while complying with the CBA.
• Track attendance and manage timekeeping daily.
• Oversee payroll management and ensure timelines are followed for payroll processing.
• Conduct monthly departmental meetings and ensure execution of Annual MIPP Training program.
• Conduct all union-related biddings throughout the calendar year as required by CBA.
• Ownership of regular inspections and Standards Audits of storage areas, guestrooms, and public spaces.
• Manage Deep Cleaning/Preventative Maintenance Program.
• Manage Lost & Found Program.
• Oversee team shift checklists to ensure task completion.
• Ensure compliance with all SOPs.
• Follow all safety policies and maintain accurate SDS binders.
• Follow departmental policies and procedures.
• Other duties as assigned.

Benefits

• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties.
• Special dining and wellness discounts.
• Complimentary uniforms and dry cleaning.
• Fitness center access.
• Special offers throughout Ghirardelli Square.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree