Housekeeping Manager

LMLC OPERATIONS LLC•Big Sky, MT

9d•$0 - $70,000•Onsite

About The Position

Yellowstone Club's Housekeeping department is currently seeking candidates for a Housekeeping Manager. This is a full-time year-round position located in Big Sky, Montana. The purpose of the Housekeeping Manager is to oversee the operations, budget, and performance of the area to which they have been assigned. It is the duty of the Housekeeping Manager to aid in overseeing the overall operation of the department, and the day-to-day implementation of those policies, procedures and programs that will assure a well-managed, well-maintained residence within established management, operating and fiscal policies. The ability to effectively communicate with home owners and members of other departments is critical.

Requirements

High school diploma, GED or vocational training or job-related course work
2-3+ years of cleaning experience; hospitality setting desired, but not required
Intermediate level of Microsoft Office systems
Demonstrate strong verbal/written communication, interpersonal, and analytical skills
Capable to manage multiple priorities, work independently and take initiative
Ability to work collaboratively in a fast paced environment
Experience and ability to drive in demanding winter and mountainous conditions
Proficiency in basic technology including smartphones, computers, and email.
Intermediate to advanced level of proficiency in Microsoft Office systems.
Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

2-3+ years of managerial experience in housekeeping or janitorial fields; hospitality setting desired.
Undergraduate degree in Hospitality Management or a related field.
Proven experience using communication and organizational skills to accomplish goals.

Responsibilities

Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Housekeeping, or Human Resources immediately.
Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Assist the Housekeeping Director with managing all operations of the Housekeeping department.
Provide training, coaching, and counseling to all housekeeping employees.
Participate in the recruitment, vetting, and onboarding of all new hires.
Effectively take direction from Housekeeping Director & Operations Manager.
Create and edit monthly, weekly, and daily schedules for the entire team ensuring both operational and financial responsibilities are being met to both the club and membership.
Ensure that assignment sheets are organized and uploaded ensuring revenue optimization through our billing process.
Lead regular inspections of the homes with a critical eye to ensure adherence to our cleanliness and operating standards while maintaining owner preferences.
Clean private homes at a level that meets the highest standards in the Hospitality industry.
Oversee staff to ensure crews are utilizing department practices for consistency and efficiency.
Cultivate and maintain quality relationships with other departments, owners, renters, and vendors to ensure positive current and future business.
Converse with the Membership and guests in a hospitable and professional manner.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.