Housekeeping Manager

Hersha Hospitality Management LP•Groton, CT

9d•Onsite

About The Position

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. This role involves interviewing, selecting, training, scheduling, coaching, and supporting associates to ensure they perform in accordance with established brand or hotel standards and consistent with HHM core values. The Housekeeping Manager will observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures, and inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety. Responsibilities also include answering inquiries pertaining to hotel policies and services, resolving guest complaints, preparing schedules based on occupancy, assigning duties, taking inventory, submitting orders, and preparing departmental paperwork. The role requires awareness and communication of guest service scores to drive improvement and higher guest satisfaction, compliance with HHM internal audit standards (key control, risk management, lost and found, guest room safety), and maintaining departmental expenses within budget. Ensuring compliance with specific brand standards and following sustainability guidelines related to HHM’s EarthView program are also key aspects. The position requires practicing safe work habits, following MSDS and OSHA standards, wearing protective safety equipment, and participating in safety committees.

Requirements

One year previous housekeeping supervisor experience required.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
Prepare schedules based upon occupancy and assign duties to associates.
Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
Prepare required paperwork pertaining to departmental functions.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
Maintain departmental expenses in line with the budget as described by the General Manager.
Ensure compliance with specific brand standards.
Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Perform other duties as requested by management.