Housekeeping Lead. WorldMark Indio Resort

Travel + Leisure Co. • Indio, CA

4d • Onsite

About The Position

As Housekeeping Lead, your job will be responsible for cleaning guest rooms while maintaining and adhering to housekeeping detail standards. Replenishes supplies as needed and sort/count unit inventory. Ensure compliance with all department and company procedures. Maintain a positive guest experience and relationships with guests and handle any guest concerns with great resolution. Additionally, you will ensure resort guests and resort property are well protected within proper housekeeping guidelines.

Requirements

• Ability to work in a fast-paced environment.
• Strong ability to communicate effectively with employees, guest and owners.
• Possess ability to work independently and follow instructions.
• A professional appearance and positive, can-do attitude with team focus.
• Must be able to lift 50 pounds.

Responsibilities

• Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms: Maintains and adheres to housekeeping detail standards.
• Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.
• Makes beds.
• Replenishes supplies, such as kitchenware and toiletries.
• Sorts, counts, folds, mark, or carries linens.
• Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.
• Maintain positive customer and associate relationships.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Make appropriate service recovery recommendations.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
• Be responsive to the needs of our guests, associates and all we meet on the job, be respectful in every way; deliver a great experience.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave
• Holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed