Housekeeping Lead - Hyatt House the Wharf

Concord Hospitality Enterprises

3h•Onsite

About The Position

The Housekeeping Lead at Hyatt House the Wharf is responsible for ensuring the highest quality of service and guest satisfaction through meticulous room cleanliness. This role involves daily cleaning tasks according to established guidelines, checking and reporting on the proper operation of room fixtures and equipment, and performing general clean duties including changing linens. The lead will also manage and restock cleaning carts, maintain the cleanliness of the cart, linen room, and vacuum cleaner, and be proficient in operating laundry equipment and maintaining public areas. Concord Hospitality, the employer, fosters an "Associate First" culture, providing training, development, and career advancement opportunities, and values work-life balance, diversity, and excellent customer service.

Responsibilities

Provide the highest quality of service to the customer at all times.
Ensure guest satisfaction through room cleanliness and attention to guest needs.
Clean rooms daily following the Housekeeping Guidelines.
Check fixtures, television, radio, and heating/cooling equipment for proper operation.
Inspect room for maintenance needs and report on maintenance service requests.
Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
Log rooms cleaned on daily housekeeping report.
Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles)
Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room Supervisor or front desk.
Know how to operate laundry equipment and maintain public area cleanliness.