Full Time Housekeeping Lead Supervisor - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

7d•$21 - $22•Onsite

About The Position

The Lead Housekeeping Supervisor is the second-in-charge for the Housekeeping department and helps drive daily execution, quality, and team performance. This role spends a significant portion of each shift in the operation: coordinating room assignments, inspecting guest rooms and public areas, supporting room readiness, and coaching associates in real time. The Lead Supervisor is also a key point of contact with the Front Desk and Maintenance to ensure a smooth guest experience, especially during high-volume days. This position requires strong computer skills, attention to detail, and the ability to “open” the department by preparing daily reports, boards, assignments, and supplies. Availability to work weekends and holidays is required.

Requirements

2+ years of housekeeping experience in a hotel or similar environment, including room standards and inspections.
1+ year of leadership experience (supervisor, lead, or trainer preferred).
Strong computer skills: comfortable with email, basic spreadsheets, and learning property systems quickly.
Ability to prioritize, stay calm under pressure, and make good operational decisions in real time.
Strong communication skills and the ability to coach and hold standards with respect.
Must be able to work a flexible schedule based on business needs.
Weekend and holiday availability is required.
Must be able to open the department when scheduled, including early start times.
Ability to stand and walk for extended periods.
Ability to push/pull carts and lift up to 35 lbs (with or without reasonable accommodation).
Ability to bend, reach, climb stairs, and complete inspections throughout the property.

Nice To Haves

Experience with hotel housekeeping systems (room status/inspection tools) and/or property management systems.
Bilingual English/Spanish/French (or other language) a plus.

Responsibilities

Open the Housekeeping operation when scheduled by preparing daily reports, room status updates, boards, and assignments.
Coordinate the day’s workflow and distribution of duties to meet service goals and room readiness deadlines.
Inspect guest rooms and public areas to ensure brand and property standards are met.
Document inspection results and coach associates on the spot with clear, respectful feedback and retraining when needed.
Support room turns and problem-solving on the floor, including responding to time-sensitive room needs.
Ensure guest requests and service recoveries are handled quickly, professionally, and with care.
Communicate room priorities and updates with Front Desk leadership throughout the shift.
Serve as the second-in-charge and step in as acting manager when the Housekeeping Manager or Director is off-site.
Model a positive, accountable, people-first culture that builds pride in the work and consistency in standards.
Train, onboard, and mentor new housekeeping associates and supervisors (as assigned).
Help reinforce performance expectations, attendance standards, and daily productivity goals.
Assist with performance check-ins and written documentation, as directed by leadership and HR.
Help plan coverage for callouts, spikes in occupancy, and special requests, including coordinating with other departments when needed.
Identify and report maintenance needs promptly; follow up to ensure resolution and room readiness.
Ensure associates use and handle cleaning chemicals safely and according to SDS and training requirements.
Support lost-and-found procedures and proper documentation.
Maintain key control practices and support security and safety processes.
Assist with linen, amenity, and supply counts; help maintain par levels and support ordering processes.
Track and report supply usage concerns, shortages, damage trends, and opportunities to reduce waste.
Use computers and department systems daily (email, spreadsheets, housekeeping/room status tools) to communicate, document, and report.
Complete shift notes, pass-ons, and communication logs to ensure clean handoffs between shifts.
Engage with guests when encountered, confirm needs are met, and resolve concerns with urgency and professionalism.
Escalate guest concerns appropriately and partner with leadership to ensure follow-through.