Housekeeping & Laundry Supervisor Full Time
About The Position
We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail. Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline. Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.
Requirements
- Ability to uphold our core values, follow policies and procedures.
- Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
- Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
- Ability to lead and inspire.
- Strong communication, leadership, and organizational skills.
- Familiarity with cleaning techniques, laundry operations, equipment, and safety protocols.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Nice To Haves
- HS Diploma/GED preferred.
- 1-2 years previous housekeeping, laundry, or environmental services supervisor experience preferred.
- Proficiency with work order or facility management systems is a plus.
Responsibilities
- Supports the daily operations of the Housekeeping and Laundry Departments, ensuring an exceptional standard of cleanliness, safety, and service throughout the community.
- Leads front-line staff, conducts inspections, provides training, coordinates daily work assignments, and ensures timely completion of resident and department needs.
- Upholds luxury hospitality principles and contributes to a warm, welcoming, and safe environment for residents, guests, and team members.
- Ability to work with courtesy and professionalism in resident homes.
- Participate in safety audits and assist with regulatory readiness activities.
- Perform regular inspections of completed work and conduct follow-up training where needed. Maintain accurate daily logs, inspections, and assignment documentation.
- Coach team members through real-time feedback, training, and service modeling.
- Follows all safety protocols, infection-control procedures, and emergency preparedness guidelines.
- Provide day-to-day supervision and guidance to housekeeping and laundry associates.
Benefits
- medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment)
- company-paid life insurance/short-term disability/long-term disability
- legal plan
- identity theft protection
- pet insurance
- group critical illness insurance
- hospital indemnity insurance
- paid sick/vacation/9 paid holidays(including your birthday)
- 403(b) retirement with 4% company match
- free meals
- free area attraction tickets
- tuition reimbursement
- employee hardship fund
- employee assistance program
- free on-site parking
- discounted MTA passes
- free education/training classes
- Now offering PayActiv (daily pay option)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
