Housekeeping Laundry Manager

Borealis Basecamp•Fairbanks, AK

48d•$5,354•Onsite

About The Position

The Housekeeping & Laundry Manager is a seasonal, exempt position responsible for the day-to-day operations of the housekeeping and laundry departments, including cleanliness standards, staff supervision, inventory management, and guest service support. This position reports to General Manager leadership and is a key member of the leadership team. All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world.

Requirements

Minimum 3-5 years of supervisory or management experience in housekeeping, hospitality, or related operations
Strong attention to detail and commitment to cleanliness standards
Proven ability to manage staff, schedules, and daily operations
Excellent problem-solving and decision-making skills
Ability to maintain a professional, solution-oriented demeanor
Strong communication and organizational skills
Ability to hold crucial conversations and manage performance issues
Proficiency in Microsoft Office (Excel, Word, Teams) and operational systems
Previous hospitality or housekeeping management experience required
Successful completion of a background check
Ability to stand and walk for extended periods
Ability to lift, carry, and move items up to 50 lbs
Ability to work in a fast-paced environment with frequent activity
Ability to navigate uneven terrain and outdoor/low-light conditions as needed
Flexibility to work weekends, holidays, and varying schedules

Nice To Haves

High school diploma or equivalent preferred

Responsibilities

Manage day-to-day housekeeping and laundry operations across all guest accommodations
Ensure consistent execution of Borealis Basecamp cleaning standards and SOPs
Coordinate room turnaround, deep cleaning schedules, and readiness for arrivals
Support operational planning for high occupancy periods and group arrivals
Identify and resolve room-related issues in a timely manner
Recruit, onboard, train, schedule, and supervise housekeeping and laundry staff
Provide ongoing coaching, performance feedback, and corrective action as needed
Maintain clear role definitions, job descriptions, and team organization
Lead regular staff meetings and training sessions to reinforce standards
Maintain high standards for all linens used in guest accommodations
Oversee laundry processes, ensuring efficiency and quality control
Ensure use of environmentally responsible products and practices
Manage linen lifecycle, including replacement, waste reduction, and inventory control
Serve as the primary escalation point for housekeeping-related guest concerns
Address guest issues promptly, professionally, and in alignment with company standards
Ensure guest accommodations consistently meet cleanliness and presentation expectations
Manage departmental inventory, ordering, and supply levels
Follow established ordering procedures and budget guidelines
Maintain and utilize systems including: ADP, Flybook, MaintainX, and Microsoft Office Suite
Track and maintain key performance indicators (KPIs) and department budget
Maintain appropriate staffing levels based on occupancy and operational demand
Plan for seasonal fluctuations and group bookings
Ensure consistent adherence to Borealis Basecamp policies and SOPs
Other duties as assigned

Benefits

Dental insurance
Employee discounts
Health insurance
Vision insurance
Performance Bonus
PTO (per company policy)
Medical benefits
Company phone and computer
On-site meals through staff housing program
Participation in Basecamp activities
Last-minute stay in Basecamp accommodations – 2 per year
Employee Housing (Single occupancy room provided on-site with shared common areas, Wi-Fi, dining space, exercise area, shared private bathroom, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast)