Housekeeping Inspector (FT Year Round)

Crystal Mountain • Thompsonville, MI

3d • Onsite

About The Position

This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property. The Housekeeping Inspector must be an ambassador of their resources and committed to the cleanliness of the property. They must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings. The role requires the ability to work in a high-pace environment without compromising attention to detail, and to effectively and efficiently coordinate daily housekeeping responsibilities. The inspector must be able to work with housekeepers and effectively communicate the need for training opportunities to improve quality, and interact with all resort staff members to ensure channels of communication are maintained between departments. Maintaining grooming appearance and uniform as specified by department and company standards is essential. The role requires the ability to walk/stand for extended periods of time, show a desire to constantly improve the department and resort, and be punctual with excellent attendance. Impeccable guest service is a must, including assisting guests with any challenges to create a positive and memorable experience. The inspector must be knowledgeable of all in-house events and resort activities so that the housekeeping department can be informed and prepared. They will act as a leader and role model for all Crystal Mountain Resort & Spa staff, report all safety hazards and suspicious activity to office/dispatch, and know and understand all safety procedures and expectations as well as their role in any emergency events. Adherence to strict department and resort attendance policies and attendance at all required meetings are mandatory.

Requirements

• High school diploma, GED, or equivalent work experience required.
• Ability to work well with a team and individually without constant supervision.
• Ability to multi-task in a very high-paced environment.
• Ability to read, speak, understand, and write clearly to document inspections.
• Ability to work under varying weather conditions.
• Ability to make quick decisions and possess good judgment.
• Must be able to bend, squat, climb, lift up to 30 lbs, push and pull.
• Ability to walk for the duration of one’s work shift, up to 8 hours in a row.
• Insurable and safe driving record.
• A Criminal Background Check is required for this position.

Nice To Haves

• Minimum 2 years of prior housekeeping experience strongly preferred.
• Knowledge in property management system SMS is desirable.
• Technical proficiency in Microsoft Word, Excel, and Outlook is preferred.
• 2 years in the hospitality industry/ housekeeping field preferred.
• Non-smoking candidates preferred.

Responsibilities

• Inspect the work of housekeepers prior to guest check-ins.
• Conduct inventories.
• Assist the housekeeping department with additional projects.
• Ensure all details of guest rooms meet 4 Diamond standards.
• Coordinate daily housekeeping responsibilities.
• Communicate training needs to housekeepers to improve quality.
• Interact with resort staff to maintain inter-departmental communication.
• Maintain grooming appearance and uniform standards.
• Walk/stand for extended periods of time.
• Offer impeccable guest service.
• Assist guests with challenges to create a positive experience.
• Be knowledgeable of in-house events and resort activities.
• Act as a leader and role model.
• Report safety hazards and suspicious activity.
• Understand safety procedures and emergency roles.
• Adhere to attendance policies.
• Attend required meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED