Housekeeping House Attendant (PM)

Choice Hotels International • Bloomington, MN

19h • Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, with more than 7,400 hotels and over 625,000 rooms across 45 countries and territories. They offer a diverse portfolio of 22 brands, including full-service upper upscale properties to midscale, extended stay, and economy options. The company emphasizes its award-winning Choice Privileges® loyalty program and co-brand credit card options. Key to their success are Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity, which inspire Loyalty, Growth, and the Hospitality Spirit. Their managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. The Radisson Blu Mall of America, an upper upscale hotel known for its design and style, features 500 guest rooms and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. The role of the Housekeeping House Attendant at the Radisson Blu Mall of America is to be responsible for stocking linen closets throughout the hotel and assisting Room Attendants, contributing to the heart of the Housekeeping team.

Requirements

• Minimum of one-year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Willing to work a flexible schedule including evenings, weekends and holidays
• Adheres to the policies and procedures of the hotel
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity

Responsibilities

• Perform all shift checklist responsibilities & reporting requirements
• Be familiar with property, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
• Properly maintain hotel keys and electronic cards (key control)
• Clean and stock linen closets
• Clean and Vacuum hallways, including baseboards
• Turn in all lost and found items in accordance with lost and found procedures
• Maintain a clean and organized work area
• Dust light fixtures
• Pick up dirty linen from housekeeping closets and throw down the chute
• Strip rooms when needed and assist in ‘pick up’ of dirty linen
• Sort terry and linen into laundry carts after coming down the linen chute
• Put away supplies when received
• Ensure all trash from guest room floors is placed in dumpsters
• Run items to guest rooms, room attendants and supervisor
• Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs
• Participate in all departmental meetings
• Carpet clean guest rooms and hallways when needed
• Participate in required training programs
• Report any damage, hazard repairs to your immediate supervisor
• Help keep stock levels at par and maintain cleanliness of linen closets on floors
• Clean elevator tracks on all guest elevators
• Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists
• Familiar with frequently used Standard Operations Procedures
• Knowledge of how to operate all Housekeeping Equipment.
• Must be able to recognize situations that require immediate supervisory attention
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Employee discounts on thousands of hotels
• Enjoy a complimentary meal in the associate cafeteria during your shift
• Free Parking
• Paid Sick Time (MN Earned Sick and Safe Time)
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more! (effective 1st of the month following 30 days of service)
• Employer paid HSA contribution
• 401(k) Retirement Plan
• Paid Vacation Time (after 90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (after 1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees