Housekeeping Generalist

Four Seasons Hotels and Resorts•San Diego, CA

1d•Onsite

About The Position

At Four Seasons Residence Club Aviara, the Housekeeping Generalist is essential to the successful execution of the daily operations at Four Seasons Residence Club Aviara. The Generalist responds to a wide variety of housekeeping requests by accurately assessing the needs and inquiries of the operation.

Requirements

Reading, writing and oral proficiency in the English language.
Previous hospitality housekeeping experience.
Driving a company vehicle is an essential function of this role, a valid California Driver's License is necessary

Responsibilities

Offer to assist owners/guests when requested.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries via the Four Seasons mobile app and chat.
Utilize a variety of computer systems daily to communicate with internal staff and departments such as HotSOS, and Opera.
Monitor and respond to fire control panel and emergency and safety situations in an efficient and professional manner.
Perform other tasks or projects as assigned by Residence Club management or staff.
Assist with inventory, ordering supplies, and monitoring expenditures.
Act as a liaison to coordinate the efforts of multiple departments including Engineering and Front Office.
Run room reports, prioritize room cleaning, and update the status of departing guest rooms.
Ensures communication and follow-up on any problems, guest requests, or special requirements.
Inspect Guest Villas as assigned and in accordance with Residence Club standards.
Clean, dust, and sanitize all areas of the Guest Villa (bedroom, living room, dining room and bathroom) according to procedure.
Make bed, vacuum carpet and clean marble and tile areas.
Complete inspection of all arrival rooms to ensure it is ready for guest arrival.
Restock used amenities such as shampoo, lotions, cotton balls, stationery and pens.
Inventory and maintain the cleanliness of all linen closets, stairwells and service elevator by sweeping, mopping and dusting.
Resupply guest room supplies in the linen closet and armoires daily.
Deliver and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and sofa beds.
Deliver linen from the Meadows to the linen closets, including armoires, as needed.
Spot clean furniture and carpets as instructed.
Maintain the cleanliness of the stairwells and service elevator areas by sweeping, mopping and dusting the areas.