Housekeeping Floor Supervisor

Horseshoe Bay Resort • New York, NY

1d • Onsite

About The Position

The Housekeeping Floor's primary responsibility is the daily coordination of the housekeeping operations. The Housekeeping Floor Supervisor is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Housekeeping Floor Supervisor serves as the liaison between the housekeeping department and Front Office, Maintenance, Security, and Food and Beverage departments.

Requirements

• Must be able to lift up to 20 pounds
• Keen eye for detail
• Pride in organizational and time management skills
• Ability to work a variety of different shifts, including days, evenings and weekends

Nice To Haves

• Respect the importance that impeccably clean guest room supplies have in a hotel.
• Do not shy away from physical work

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
• Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction.
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
• Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
• Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation.
• Keep a complete updated inventory of linen and housekeeping supplies.
• Order supplies as needed in coordination with management
• Generate various operational reports for the coordination of the housekeeping department.
• Assist other housekeeping employees in maintaining clean and organized work and public areas.
• Follow all safety and sanitation policies.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.

Benefits

• Highly Competitive Wages - $65,000 /$70,000 per year
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at NH Collection brand properties worldwide
• Health & wellness programs
• Best in class learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed