Housekeeping Dispatcher

Caesars Entertainment•Danville, VA

2d•Onsite

About The Position

Responsible for answering all incoming calls regarding room status and guests’ requests. Must process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once. Works closely with Room Inventory clerks and properly dispatches errands per guest requests. Coordinates and assign rooms for cleaning and continuously monitor and update room status. May be assigned to assist with receiving and distributing found property from hotel guestrooms. Assignment includes accurately logging entries into logbook and properly placing found property in designated storage locations. Verifying room status, updating the status of departing rooms, and recording "Do Not Disturb" rooms. Scheduling staff based on occupancy levels and PTOs. Communicating with the front office and floor managers to verify room status. Coordinating the efforts of housekeeping, engineering, front office, and laundry. Reviews Occupancy Forecast twice daily. Maintains Files of housekeeping assignments. Maintains Dispatch area organized and sanitized. Delegate guest requests to the supervisors, inspector and management based on level of priority. Maintain Employee Call Out Log. Ensure the pass down is completed for shift change. Additional duties as assigned.

Requirements

HS diploma or GED.
Work requires a minimum of 6 months’ experience.
Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
Ability to plan, organize, and complete work; take initiative logically and independently.
Must be able to get along well with co-workers.
Possess well-developed interpersonal skills.
Must possess good written and verbal communication skills and be able to read, write fluently in English.
Receive instructions and hear inquiries from guests, clients, or staff.
Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Ability to bend, stoop or kneel; climb, ascend and descend stairs; maintain equilibrium for an extended period.
Work requires ability to work from a standing position for extended periods of time.
Must be able to lift and carry upwards to 25 pounds.
Must be self-motivated and able to handle more than one function at a time by being well organized.
Handle sensitive situations relating to staff and guest problems, in a timely manner.
Read, write, speak, and understand English.
Operate in mentally and physically stressful situations.
Respond to visual and aural cues.
Work in cold & hot temperatures.
Possibly be exposed to secondhand smoke.

Nice To Haves

Casino/Hotel experience preferred.
Experience within an upscale hotel preferred.
Prior experience as a Room Attendant preferred but not required.
Previous computer and customer service experience is preferred.

Responsibilities

Process proper telephone and 2-way radio etiquette and the ability to prioritize multiple tasks at once.
Works closely with Room Inventory clerks and properly dispatches errands per guest requests.
Coordinates and assign rooms for cleaning and continuously monitor and update room status.
Assist with receiving and distributing found property from hotel guestrooms.
Accurately log entries into logbook and properly place found property in designated storage locations.
Verify room status, update the status of departing rooms, and record "Do Not Disturb" rooms.
Schedule staff based on occupancy levels and PTOs.
Communicate with the front office and floor managers to verify room status.
Coordinate the efforts of housekeeping, engineering, front office, and laundry.
Review Occupancy Forecast twice daily.
Maintain files of housekeeping assignments.
Maintain Dispatch area organized and sanitized.
Delegate guest requests to the supervisors, inspector and management based on level of priority.
Maintain Employee Call Out Log.
Ensure the pass down is completed for shift change.
Additional duties as assigned.