Dispatcher

Crossroads Courier•Phoenix, AZ

12d•$25 - $27•Onsite

About The Position

We are seeking a reliable and customer-focused Dispatcher to join our operations team. In this role, you will coordinate and manage job orders for independent driver contractors while ensuring exceptional customer service and on-time delivery performance. This is a fast-paced position ideal for someone who thrives in a logistics environment, communicates effectively, and can prioritize multiple tasks efficiently.

Requirements

High school diploma or GED required
Minimum of 2 years of customer service and/or logistics experience preferred
Dispatching experience strongly preferred
Strong organizational and multitasking abilities in a fast-paced environment
Excellent verbal and written communication skills
High attention to detail and accuracy
Proficiency with Microsoft Office and dispatching/scheduling software
Ability to work independently and make timely decisions
Flexibility to work overtime as operational needs require

Responsibilities

Provide excellent customer service via phone and email to internal and external customers
Dispatch and assign job orders to independent driver contractors
Prepare and schedule next-day deliveries and routes based on priorities and driver availability
Communicate with drivers regarding: Special delivery instructions, Pickup and delivery routing, Questions related to deliveries and proof of delivery
Apply ancillary charges such as waiting time and van fees to job orders
Post routes and recurring orders in the CXT system accurately and timely
Manage driver activations and deactivations in the system
Complete daily scheduled coverage reports for management review
Reassign routes and resolve scheduling conflicts as needed
Report driver and customer issues to Driver Support and Operations Management
Gather and enter order information accurately into the system
Support additional operational tasks as assigned