Housekeeping Dispatcher

Loews Hotels & Co•Orlando, FL

11d•Onsite

About The Position

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Join the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy.

Requirements

Previous experience in hospitality or relevant industry required.
Intermediate computer skills and ability to learn property management system (PMS) required.
Must complete OSHA-mandated safety training within the first 30 days of employment.
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
Position requires prolonged periods of sitting while using hands, fingers, vision, and hearing to successfully operate computer, radio, and phone systems.

Nice To Haves

Previous experience with dispatching, scheduling, or team coordination preferred.
Familiarity with Opera and HOTSOS is preferred.

Responsibilities

Answer phones and radio communications to facilitate clear and timely communication between housekeeping and other departments.
Dispatch tasks and requests to appropriate team members, ensuring guest needs and room statuses are addressed promptly.
Track and update room status, maintaining accurate logs to inform the Front Office and other departments.
Monitor room assignments throughout the day and coordinate with the Front Desk to ensure rooms are ready for check-in.
Perform administrative duties such as filing, reconciling daily reports, and maintaining smooth communication within the department.
Attend departmental meetings and provide coverage in related areas when necessary.
Be familiar with hotel facilities and assist guests with accurate information.
Maintain professional and friendly guest relations, offering assistance and ensuring satisfaction.
Follow OSHA safety protocols and department procedures regarding emergencies, chemical use, and safe work practices.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.