Housekeeping Dispatcher

Seneca Gaming Corporation•Niagara Falls, NY

11d•Onsite

About The Position

The Housekeeping Dispatcher provides administrative support to Housekeeping and courteously responds to telephone inquiries for services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. Seneca Gaming Corporation's mission is to provide the best place to work and play. Their dedication to this mission is reflected in their BEST Service Standards. They prepare their team members by incorporating their values in the BEST 8 hours of the day. They believe by prioritizing the well-being of their team members and guests, they will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation. They are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Must possess clear pleasant speaking voice, good hearing and be proficient with the proper use of grammar to ensure effective telephone communications.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Position requires extended periods of sitting and typing along with telephone communications 50% of the time.
Must be capable of operating office equipment including, but not limited to, PC and hotel systems software.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Nice To Haves

Office administration experience or related experience preferred.

Responsibilities

Respond to telephone inquiries and requests for department services. Notify appropriate personnel or documents as needed.
Prepare typed correspondence/documents and provides office clerical support.
Create and maintain department files, records and logs such as payroll, employee files and associated information.
Promote positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Participate as a panel member on SGC's Board of Review as needed.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.