Housekeeping Director

The Lodge Retirement Community•Cincinnati, OH

About The Position

The Housekeeping Director plans, organizes, directs, and oversees daily housekeeping operations at Lodge Retirement, a Caring Place Healthcare Group facility. The role ensures resident rooms, bathrooms, common areas, offices, and other designated spaces are clean, safe, and sanitary, while supporting resident satisfaction, team member engagement, and quality outcomes. The position also maintains compliance with applicable regulations, infection control standards, safety requirements, and facility policies. The director leads housekeeping staff and department operations, including hiring-related activities, training, scheduling, supervision, inspections, supply and equipment management, and documentation. The role coordinates with other departments, responds to service concerns, and provides hands-on housekeeping support when needed. The director is expected to foster a calm, supportive environment for residents and staff and to attend required educational programs and meetings.

Requirements

High school diploma or equivalent.
Experience in staff supervision, scheduling, and training.
Knowledge of housekeeping practices, infection control, sanitation procedures, cleaning chemicals, and equipment.
Strong leadership, organizational, problem-solving, and time-management skills.
Excellent customer service and communication skills.
Ability to maintain required documentation and manage department supplies within established budget expectations.
Ability to follow written and verbal instructions and work independently and as part of a team.
Ability to remain calm and cope with the mental and emotional stress of the position.

Nice To Haves

Previous housekeeping experience in a healthcare, skilled nursing, senior living, or similar setting.

Responsibilities

Direct and oversee daily housekeeping operations, including cleaning and sanitation of resident rooms, bathrooms, common areas, offices, and other designated facility areas.
Recruit, orient, train, schedule, supervise, and evaluate housekeeping team members; provide coaching and corrective action in accordance with facility policies.
Develop and maintain cleaning schedules, assignments, procedures, and quality assurance inspections.
Conduct facility rounds and inspections, document findings, and implement timely corrective action.
Ensure housekeeping practices comply with infection control standards, universal precautions, OSHA requirements, hazardous communication requirements, and applicable regulations.
Ensure cleaning chemicals, supplies, and equipment are labeled, stored, used, and maintained safely and according to manufacturer instructions and facility policy.
Maintain appropriate inventory and oversee cost-effective procurement, distribution, and control of housekeeping supplies and equipment.
Prepare, maintain, and submit department records, schedules, inspection reports, inventories, and other required documentation.
Coordinate housekeeping services with nursing, maintenance, laundry, and other departments.
Respond to resident, family, and staff concerns about housekeeping services and ensure appropriate follow-up.
Report maintenance needs, safety hazards, pest concerns, and damaged equipment to the appropriate department and follow through to resolution.
Participate in quality assurance, infection prevention, safety, and other facility committees or meetings as assigned.
Provide hands-on housekeeping support when needed.
Communicate positively with healthcare team members, residents, families, visitors, and vendors.
Follow facility policies and procedures, including infection control, safety, and HIPAA regulations.
Help maintain a calm, supportive, and caring environment for residents and staff.
Comply with safety and sanitation procedures, including universal precautions.
Attend required in-service programs, educational workshops, and meetings.
Perform other duties as assigned.