Housekeeping Director

YMCA OF THE ROCKIES•Estes Park, CO

1d•$70,000 - $100,000•Onsite

About The Position

The Housekeeping Director supports the mission of YMCA of the Rockies, Estes Park Center, a family and group conference and retreat center serving more than 150,000 guests annually. The director leads housekeeping and industrial laundry operations, ensuring clean, safe, welcoming, and guest-ready cabins, lodge rooms, public spaces, and offices. This position oversees staffing, training, quality standards, budgets, supplies, equipment, and continuous improvement, and works closely with other departments to support timely room readiness, guest satisfaction, and efficient operations. The role upholds the YMCA of the Rockies mission, policies, programs, and core values of Caring, Honesty, Respect, Responsibility, and Faith. It includes supporting a safe and welcoming environment for guests, members, staff, and volunteers, and demonstrating a commitment to diversity, equity, inclusion, and antiracism. The director also supports organizational environmental sustainability goals through regular collaboration and communication with sustainability leadership. This position is based at the Estes Park Center in Estes Park, Colorado. It is a year-round job with a stated salary range of $70,000 to $100,000. The director may need to work evenings, weekends, and holidays, and drive YMCA vehicles as needed.

Requirements

Read, write, and verbally communicate fluently in English.
Demonstrated managerial skills and at least five years of experience in housekeeping and laundry functions at a large hotel or resort.
Ability to lead, train, and supervise year-round and seasonal staff and volunteers.
Ability to collect, organize, and deliver lost-and-found items to the Programs Department daily.
Willingness to work evenings, weekends, and holidays as needed.
Valid U.S. state-issued driver's license, acceptable driving record, and compliance with YMCA driving policies to be approved to operate YMCA vehicles.
Stamina to perform the essential functions in the described work environment, with or without reasonable accommodation.
Excellent customer service skills, including being friendly, personable, helpful, patient, and professional.
Commitment to diversity, equity, inclusion, and antiracism.
Meet acceptable criminal background check standards.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Recruit, train, supervise, motivate, and evaluate year-round and seasonal housekeeping staff and volunteers; hire employees as needed.
Project staffing needs, communicate when additional help is needed, and monitor and address attendance and productivity.
Plan and prioritize daily, weekly, and seasonal workloads using the YMCA property management system.
Coordinate with other departments to ensure timely room readiness and communicate challenges affecting housekeeping or facilities maintenance.
Maintain cleanliness of guest cabins, hotel rooms, public spaces, bathrooms, and offices in compliance with YMCA policy and applicable local, state, and federal standards.
Conduct quality and routine grounds inspections, address deficiencies, and oversee scheduled deep cleaning.
Oversee the safe operation of commercial laundry and ensure daily availability and cleanliness of linens, towels, and blankets.
Oversee purchasing, inventory, transport, handling, labeling, storage, and use of chemicals and hazardous supplies in accordance with state and federal law; ensure staff receive appropriate safety training.
Adhere to approved budgets and propose and develop future operating and capital project budgets, including equipment maintenance and replacement.
Resolve guest concerns related to housekeeping and oversee lost-and-found procedures in accordance with YMCA policy.
Collect, organize, and deliver lost-and-found items to the Programs Department daily.
Participate in management meetings focused on innovation and improvement and serve as an active, supportive member of the Estes Park Center Department Head team.
Drive YMCA vehicles as needed to carry out assigned duties and support housekeeping operations.
Uphold YMCA values, mission, policies, and programs; provide excellent customer service and promote safe, cooperative, positive, and flexible work practices.
Attend required abuse risk management training and report suspicious or inappropriate behavior and policy violations.
Collaborate and communicate regularly with sustainability leadership to support organizational environmental sustainability goals.
Perform other duties as assigned.