Housekeeping Desk Attendant

AccorHotel•Seattle, WA

2d•Onsite

About The Position

We invite you to join the world of luxury hospitality at Fairmont Olympic Hotel as our new Housekeeping Desk Attendant. As the Housekeeping Desk Attendant, you will serve as the communication hub for the department, coordinating room assignments, responding to guest requests, supporting housekeeping colleagues, and ensuring smooth daily operations. Your exceptional customer service, organizational skills, and ability to multitask will help create an exceptional experience for both our guests and colleagues.

Requirements

Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected
Minimum of 2 years previous experience in a housekeeping preferred
Strong leadership and interpersonal skills
Excellent organizational and time management abilities
Detail-oriented with a keen eye for cleanliness and aesthetics
Proficient in using housekeeping management systems or software
Ability to handle guest concerns and resolve issues effectively
Strong communication skills, both verbal and written
Flexibility to work evenings, weekends, and holidays as required
Must hold authorization to work in the USA

Responsibilities

Serve as the primary communication point for the Housekeeping department, answering phones and responding to guest and colleague requests promptly and professionally.
Coordinate with Housekeeping Supervisors, Room Attendants, Public Area Attendants, Engineering, and the Front Office to ensure guest rooms are cleaned, inspected, and ready on time.
Assign and update room statuses using the hotel's property management and housekeeping systems.
Dispatch guest requests, maintenance requests, and special room requirements to the appropriate departments.
Maintain accurate records of room assignments, lost and found items, out-of-order rooms, and departmental reports.
Monitor housekeeping progress throughout the shift and communicate priorities to ensure efficient operations.
Provide exceptional guest service by handling requests and resolving concerns in a timely and courteous manner.
Support the housekeeping leadership team with administrative tasks and daily operational needs.
Follow all hotel safety, security, and service standards.

Benefits

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Added luxuries to enhance your experience
Paid meal breaks with complimentary meals served in our Staff Dining room
Learning programs through our Academies
Medical, dental, vison insurance available for all full-time colleagues and their families.
Additional supplemental insurance available.
Free base employee only medical insurance
401K Retirement plans with a 4% match for all colleagues
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities