Housekeeping Desk Attendant (Full Time)

Pyramid Global Hospitality•La Quinta, CA

13d•Onsite

About The Position

The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as the Office Clerk. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take assisting and directing the Housekeeping office. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay. A great housekeeping team can make a guest stay go from OK to Outstanding!

Requirements

Ability to grasp, lifts, and carry or otherwise move materials weighing up to 50 lbs.
Ability to communicate effectively in English.
Ability to handle a fast paced environment without sacrificing quality
Ability to effectively and efficiently use various computer programs such as Microsoft Excel and word and PowerPoint
Ability to drive a motorized golf cart
Comply with attendance rules and being able to work a flexible schedule including Weekend and Holidays.
Communicate with various hotel associates via phone and two-way radio in
Log and track daily inspection scores done by the Supervisor and Housekeepers
Strong leadership and public interaction skills are required. Must be able to make decisions regarding staff and customer service

Responsibilities

Open the Housekeeping Department by Issuing assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation daily while prioritizing assignments according to guest and departmental needs throughout the shift
Issue supplies/goods to staff at beginning of shift to control inventory and ensure proper supplies are available while controlling expenses
Communicate with various departments (e.g. Front Desk) via phone, two-way radio and email in English on various day to day operations
Send hourly updates of room Turnovers and availability to Front Desk Coordinator while prioritizing GOPs
Supervise the duties of the Housekeeping Department in the absence of a Supervisor
Build and verify assignment boards are completed and ensuring that housekeepers meet their productivity
Conduct daily and weekly inventory of Linen and supplies
Enter and update daily Attendance Log, Key Log and Lost & Found Log
Maintain cleanliness and organization in department
Perform any other job-related duties as assigned
Provide training duties as requested by the Housekeeping Manager
Monitor and follow up on daily request by guest and be the main contact point between Housekeeping and all other Department