Housekeeping - Coordinator (Winter)

Panorama Mountain Resort•Panorama, BC

1d•Onsite

About The Position

The housekeeping office is a very busy place, with upwards of 30 crew members out working independently on a busy day. We are looking for an individual who will be responsible for running the daily housekeeping operations as well as providing administrative support to the Housekeeping Supervisor and Rooms Manager.

Requirements

Must be available for full-time, seasonal work.
Strong computer skills - Microsoft Office, Excel, SMS, etc.
Excellent communication and customer service skills.
Solid organizational, time management & multitasking skills.
Ability to perform with minimal supervision.

Responsibilities

Perform opening and closing duties for the housekeeping office.
Coordinate and assign the daily housekeeping requirements. This includes assignments to room attendants and quality control checkers.
Monitor the productivity and progress of the various crews utilizing SMS?
Coordinate yearly deep cleans (including steam cleans) and assist with billing (creating invoices, etc.)
Answer all incoming phone and radio calls (high volume)
Log any concerns and complaints and assign recoveries as necessary. Follow up as required.
Department key inventory. This includes making, assigning, and tracking keys.
Track and post room attendant incentive/bonus program
Assist with data entry for various projects.
Maintain office cleanliness and filing.
Assist the lost and found coordinator with the securing and logging of lost and found items in keeping with departmental procedures.
Assist with cleaning and quality checking of arriving units on a rotational basis (e.g., alternate Fridays) to support operational needs during peak turnover periods.
Other duties as assigned.