Housekeeping Coordinator-Housekeeping-Full Time
About The Position
Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment. The primary purpose of this position is to assist with the daily housekeeping office administration. Retrieving and distributing information to assist with the overall efficiency and effectiveness of the housekeeping department.
Requirements
- High School diploma or General Education Degree (GED); and a minimum of six months related experience; or an equivalent combination of education and experience.
Responsibilities
- Assist in the preparation of daily housekeeping reports and assignments.
- Update guestroom status in Visual One and Rguest (Agilysyservice) manually tracking status on the morning report.
- Answer telephones.
- Record daily attendance.
- Issue Room keys, housekeeping vans keys and Relays, to Housekeeping employees.
- Coordinate and communicate information from all sources with Housekeeping Supervisors and Housekeeping managers to meet or exceed guest needs.
- Do daily inventory of Room keys, relays and iPad.
- Coordinate and communicate VIP arrivals and in-house guests to management and supervisors.
- Communicate all Priority/Rush rooms to the Managers/Housekeeping Supervisor(s) and follow-up until the room is complete and given to the Front Office.
- Report and document maintenance issues/concerns in Rguest (Agilysyservice)to facilities team.
- Assist in the cleaning of guestrooms in emergencies.
- Assist with the completion of special projects as needed.
- Assist with administrative tasks as needed.
- Assist in organizing the Linen Room as needed.
- prepare the rooms for turndown.
- Manage uniform room and uniform inventory.
- Communicate guest requests, guests’ complaints, and employee requests accordingly.
- Record all calls on Call Log including pertinent information to be shared with the housekeeping management team.
- Prepare resume requirements in anticipation of the groups’ arrival. Communicate all special requests and VIP arrivals to housekeeping management team. Be prepared to discuss at weekly housekeeping office meeting.
- Record special requests (feather free room, service dog, etc.) in department Redbook (pass on log)
- Assist with operational responsibilities in the absence of housekeeping management.
- Maintain cleanliness of housekeeping office space
- Immediately communicate employee and/or guests concerns to housekeeping management.
- Coordinate storage of guest & amenity supplies and cleaning supplies
- Coordinate supply pickup
- Conduct weekly inventory, as needed.
- Manage room updates via Visual One and RGuest; report rooms not updated by inspector(s) and/or room attendants, to include room status changes to housekeeping manager.
- Utilize RGuest to complete and “clear” rooming assignments during the PM Shift
- Utilize RGuest to monitor room status updates, discrepancies, and task completion during the AM Shift
- Provide nightly Out of Order (OOO) and Vacant Pickup (VP) report for AM Manager
- Ensure all dry cleaning is retrieved, in a timely manner by employees.
Benefits
- $500 Sign On Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
