Housekeeping Coordinator

Renaissance Las Vegas Hotel•Las Vegas, NV

3d•Onsite

About The Position

Responsible for the guest rooms assignment, and all housekeeping process of collecting, dispatching and tracking all guest’s, GRA’s and supervisor’s requests, and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations.

Requirements

High School diploma or equivalent required.
Requires bending and reaching.
Prolonged periods of standing and/or walking
Requires eye/hand coordination.
Requires use of standard cleaning equipment.
Requires basic math.
Requires the ability to distinguish letters, numbers and symbols.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.
Exposure to cleaning chemicals
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Nice To Haves

College course work in related field helpful.
Two to three years of progressive experience in a hotel or related field preferred.
Previous supervisory responsibility preferred.

Responsibilities

Print the Housekeeping report, VIP report, and check for any room discrepancy to correct on the system.
Assign rooms to Guest Room Attendants according to the staffing guide, ensuring the room credits assigned meet the criteria establish on the LSOP Rooms/Credits.
Ensure all room/guest specific request is clearly mark on the assignment sheet (e.g. feather free, late check out, VIP, time of service). Mark the assigned lunchtime.
Make copies of all GRA’s assignments sheets, to keep on file and to provide a copy to supervisor/manager.
Answers housekeeping office phones, recording all messages on the log sheet and dispatch messages/calls a cordially (e.g. Lost and Found, Refuse Service, Do Not Disturb, over rooms, Work Orders).
Record all facilities/maintenance work orders and log it on Guest ware.
After getting the Inventory Sheet control, place the corresponding Purchase order according to the supplies needs, as well as other special request supplies, keep track on the order, approval, delivery, receive and file of required documents.
Assign, replace, remove, and/or change rooms as necessary to ensure GRAs complete their credits and all the rooms get covered accordantly.
Check on the occupancy forecast, to accommodate/modify the schedule to ensure appropriate coverage will occur the next day.
Maintains order and cleanliness of office area.
Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.