Housekeeping - Housekeeping Coordinator - Casual

Four Seasons Hotels and Resorts

1d•Onsite

About The Position

The Four Seasons Resort Hualalai is looking for a Housekeeping Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Housekeeping Coordinators have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

Ability to communicate professional and accurately via telephone
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems.
Strong Customer Service skills
At least 1 year of administrative experience
Must have a valid drivers license.
Weekend availability required

Responsibilities

Utilize the telephones adhering to Four Seasons standards.
Properly use the guest call log book to record and relay all requests and information handled through the desk.
Properly use all forms in the department ensuring they are legible and understandable.
Utilize the computer system as it relates to Housekeeping.
Accurately record all items retrieved by housekeeping staff in the lost and found book and ensure that the item(s) are forwarded to Security in a timely manner.
Report any safety, security or maintenance problems immediately.
Keep the Housekeeping office neat and orderly at all times.
Ensure that keys issued are properly signed in and out for.
Check the Desk Clerk's log daily to ensure proper communication between clerks and between clerks and housekeeping management.
Expedite any guest requests as quickly as possible and notify Housekeeping management if any guest service is hampered.
Make imprinted VIP matches for Floor Supervisors as needed.