Housekeeping Coordinator FT
Four Seasons Hotels and Resorts•Denver, CO
•Onsite
About The Position
The Housekeeping Coordinator is responsible for managing incoming calls to the department and ensuring all guest requests are promptly directed to the appropriate team members for follow-up, supporting smooth and efficient departmental operations.
Requirements
- Prior housekeeping coordinator, receptionist, or high-volume call center experience, preferably in a luxury hotel or resort.
- Excellent personal presentation and interpersonal skills.
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions.
- Willing to work in a fast-paced environment.
- Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera, and HotSOS preferred/is a plus.
- Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
- Successful candidate must possess legal work authorization in the United States
Nice To Haves
- Good command of the English language
- Fluent in Spanish
Responsibilities
- Open the department in the morning shift, print all needed reports.
- Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems.
- Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.
- Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
- Monitor Housekeeping, Laundry & Valet and Engineering service requests from guests for action in a timely manner and follow up if needed.
- Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 3pm.
- Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.
- Conduct weekly inventories of all Housekeeping supplies with the input of the Floor Supervisors and submit Purchase Orders to hold par levels.
- Maintain tracking sheets for Housekeeping staff productivity.
- Maintain cleanliness in the Housekeeping Office and storage rooms.
Benefits
- Medical, dental, and vision insurance
- Paid Time Off and Holiday Pay
- Discounted RTD Flex Pass for employees
- 401k participation with a company matching program
- Complimentary stays at Four Seasons worldwide (subject to availability)
- Free employee meals prepared by the culinary team
- Complimentary dry cleaning of employee uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
