(NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING ATTENDANT

NEXCOM•Norfolk, VA

About The Position

Performs the full range of housekeeping services at a Navy Gateway Inn and Suites and/or Navy Lodge property. Work may include cleaning guest rooms, interior public spaces, storage areas, laundry rooms, and exterior spaces; using hand and powered cleaning equipment; handling linens and towels; and performing related duties. The position also includes guest service, room-status communication, basic equipment maintenance, safety and security procedures, and laundry operations. Additional duties may include assisting with supply deliveries and setting up, replenishing, and cleaning a complimentary self-service breakfast bar.

Requirements

No experience required.
High school graduate or equivalent preferred.
Moderate physical effort, including moving furniture and using hand or lightweight powered cleaning equipment.
May be required to possess a valid state driver's license to travel to other lodging facilities.
May be required to obtain NHG housekeeping certification within six months of employment and meet other certification requirements.
Obtain proper food-handling certifications when applicable.

Responsibilities

Clean guest rooms and assigned areas, including bathrooms, kitchens, furniture, fixtures, appliances, and guest amenities.
Operate cleaning equipment such as vacuum cleaners, carpet cleaners, waxers, and polishers; perform scheduled carpet cleaning and deep cleaning.
Change bed linens, inspect mattresses and pull-out sofas, and move or reposition beds as required.
Clean and maintain guest-room items and equipment, including luggage racks, hangers, televisions, alarm clocks, phones, irons, and ironing boards.
Greet and welcome guests while maintaining excellent guest relations and protecting guest privacy and security.
Clean corridors, stairways, guest laundry areas, patios, balconies, storage rooms, parking lots, and outside passageways.
Communicate the status of cleaned rooms and other spaces to the supervisor through daily assignments or the property management system.
Perform minor repairs and maintenance on equipment and report major repair or replacement needs to the supervisor.
Assist with receipt, assembly, separation, storage, and delivery of supplies and merchandise; load or unload vehicles and move heavy items using a hand truck as needed.
Maintain responsibility for assigned keys and return them at the end of each shift.
Immediately report unusual room conditions, guest or service-status issues, unauthorized pets, and lost-and-found items to the supervisor.
When assigned, set up, replenish, and clean the complimentary self-service breakfast bar and handle breakfast items in accordance with applicable food-handling requirements.
Complete required safety and security training, follow NHG protocols, and maintain a clean and safe environment, including applying blood-borne pathogen safety practices.
Perform laundry operations at the facility.
Travel to other lodging facilities within the normal scope of duties if required.