(NAVY GATEWAY INNS & SUITES NORFOLK) HOUSEKEEPING ATTENDANT

NEXCOM•Norfolk, VA

7d•Onsite

About The Position

The Housekeeping Attendant performs housekeeping services at a Navy Gateway Inn and Suites and/or Navy Lodge property. Duties include cleaning guest rooms, interior public spaces, storage areas, laundry rooms, exterior spaces, and other assigned areas. The role uses hand and powered cleaning equipment and involves vacuuming, mopping, dusting, scrubbing, washing, polishing, removing debris and trash, and transporting clean and dirty linens and towels. The attendant maintains guest rooms and common areas, performs scheduled and checkout-related deep cleaning, handles laundry operations, and keeps storage areas orderly. The position also includes guest service, maintaining guest privacy and security, communicating room status to a supervisor, reporting unusual circumstances and lost-and-found items, and completing required safety and security training. Other duties may include breakfast-bar setup and cleanup, assisting with receiving and moving supplies, and traveling to other lodging facilities when required.

Requirements

No experience required.
Physical ability to perform moderate physical effort, including moving furniture and using hand or lightweight powered cleaning equipment.
May be required to possess a valid state driver's license to travel to other lodging facilities within the normal scope of duties.
May be required to obtain NHG housekeeping certification within six months of employment and meet other certification requirements.
May be required to obtain proper food-handling certifications when applicable.

Nice To Haves

High school graduate or equivalent preferred.

Responsibilities

Clean guest rooms and other assigned areas, including bathrooms, kitchens, corridors, stairways, guest laundry areas, patios, balconies, storage rooms, parking lots, and outside passageways.
Operate cleaning equipment, including vacuum cleaners, carpet cleaners, waxers, polishers, and heavy industrial carpet-cleaning equipment.
Dust, wax, and polish furniture; wash walls and partitions; clean air vents, ceiling fixtures, windows, window treatments, mirrors, and picture frames; and disinfect and deodorize bathroom fixtures.
Clean kitchen appliances and cabinets, and wash and disinfect dishes, utensils, and cookware.
Clean the iron and ironing board, luggage racks, televisions, alarm clocks, and in-room phones; ensure relevant equipment is clean, correctly programmed, and in working condition.
Place the proper number of room amenities, including consumable and non-consumable items.
Remove and replace bed linens; inspect mattresses and pull-out sofas; and move or reposition beds after guest checkout, weekly, or at a guest's request.
Greet and welcome guests while maintaining strong guest relations and protecting guest privacy and security.
Perform deep cleaning as required, including in pet-friendly rooms and rooms used by guests with ADA service animals.
Communicate the status of cleaned rooms and other spaces to the supervisor or through the housekeeping property-management system.
Perform minor repairs and maintenance on equipment and report major repair or replacement needs to the supervisor.
Assist with loading and unloading vehicles, receiving supplies, assembling, separating, storing, and delivering merchandise, and moving heavy items using a hand truck as needed.
Use common hand tools as needed for supply handling.
Maintain responsibility for assigned pass keys and other keys, and return them at the end of each shift.
Immediately report specified room-status issues, unusual circumstances, and lost-and-found items to the supervisor.
Set up, break down, and clean the complimentary self-service breakfast bar as assigned; assist with preparing, heating, displaying, and replenishing breakfast items, and restore the area after breakfast.
Complete required safety and security training; maintain a clean and safe environment; follow blood-borne-pathogen safety measures and NHG protocols.
Perform laundry operations at the facility.
Travel to other lodging facilities within the normal scope of duties if required.
Obtain housekeeping or other certifications when required.
Perform other related duties as assigned.