Housekeeping Associate (FT)

The Legacy Resort and Spa•San Diego, CA

2d•$20 - $20•Onsite

About The Position

Housekeeping Associates help achieve guest satisfaction and team goals by maintaining the cleanliness and upkeep of guest rooms, corridors, and public areas at the Legacy International Resort Hotel and Spa in San Diego, California. Associates follow their supervisors’ direction and provide cleaning services in accordance with Health Department, hotel, and property standards, with the goal of exceeding guest expectations. They must communicate effectively, respond to guest needs, maintain uniform and behavior standards, keep work areas and equipment organized and clean, maintain confidentiality, and work their assigned schedules. The position involves cleaning and servicing guest rooms, suites, hallways, stairwells, public areas, and the laundry room; maintaining housekeeping equipment and supplies; handling linens and laundry; delivering requested items to guests; reporting maintenance needs and guest concerns; and following campus safety and security procedures. Associates may be asked to assist in other hotel areas or take on additional duties as assigned. The hotel operates year-round, 24 hours a day, and schedules may vary according to business and guest-service needs.

Requirements

Must be able to work the assigned schedule and maintain confidentiality.
Must be available to work weekends and holidays, with a flexible schedule that may vary from week to week.
Must communicate in English.
Must be able to communicate effectively with hotel guests and clients using courtesy, tact, and diplomacy.
Must safely carry or transport equipment and supplies to and from work areas.
Must follow directions accurately and efficiently, comprehend instructions, and retain information.
Must have a self-starting personality and an even disposition.
Must be able to work independently and as part of a team.
Must maintain excellent customer service consistently.
Must be able to read, write, and perform simple math calculations.
Must wear non-slip shoes for safety.
Prior housekeeping experience is preferred.

Nice To Haves

High school diploma or GED is desired but not essential.
Prior housekeeping experience is preferred.
Ability to speak additional languages.

Responsibilities

Maintain and service housekeeping equipment, including washers, dryers, room carts, and vacuums, as instructed and in accordance with health and hotel standards.
Respond attentively to guest needs and ensure requests are followed through and completed.
Maintain positive relationships with guests, team members, and other departments.
Attend work punctually and observe assigned work schedules.
Learn to assist in other hotel work areas as directed and within the position’s abilities.
Report maintenance needs so facilities, furnishings, and equipment can be maintained in like-new condition.
Complete assigned rooms and suites within the allotted time while meeting cleanliness standards.
Replenish storeroom supplies and keep shelves organized.
Remove trash and dirty linens from rooms and suites; sweep and vacuum floors.
Sweep and vacuum rooms, hallways, stairwells, and other public areas.
Spot-clean walls, carpets, light fixtures, and other surfaces as needed.
Clean furniture, elevators, glass, planters, and other public-area features, including in hallways, the lobby, pool area, and public restrooms.
Deliver guest-requested items such as cribs, refrigerators, and roll-away beds to rooms.
Pick up trash from the parking lot, plaza, gardens, and other campus areas.
Inspect dirty laundry for stains and tears, identify and treat stains, and wash and dry laundry.
Fold clean laundry and assist with monthly linen inventory as needed.
Stock shelves and housekeeping carts with clean linens and other supplies.
Rotate linens in storerooms and maintain the cleanliness of the laundry room.
Remove trash and dirty linens from room-attendant carts, restock them each shift, and store carts properly at the end of each shift.
Perform minor dryer-filter maintenance and machine inspections.
Wear hotel-issued uniform components only during hotel shifts and maintain the uniform according to care instructions; wear required non-slip shoes.
Respond to guests, managers, and fellow associates in a friendly, helpful, and courteous manner.
Report guest issues and complaints promptly to the manager on duty.
Maintain a working knowledge of campus safety and security procedures and help provide a safe and secure environment.
Report unusual occurrences or requests promptly to the manager on duty.
Participate in training and meetings to develop skills, improve effectiveness, and cross-train as needed.
Perform special projects and other duties as assigned.