HOUSEKEEPING ASSISTANT SHIFT MANAGER

Hollywood Casino at Columbus•Columbus, OH

1d•$42,000 - $49,000•Onsite

About The Position

This role involves supervising housekeeping team members and daily operations during an assigned shift to meet cleanliness, service, and operational standards. The position requires training, coaching, and providing feedback to team members, fostering a positive work environment, and supporting staffing needs. Key responsibilities include overseeing the daily cleaning of rooms, conducting inspections, responding to guest requests, and ensuring compliance with various safety and operational procedures. The role also involves assisting with budget awareness and cost control.

Requirements

Must be at least 21 years of age.
Candidates must have a high school diploma or equivalent.
Must exhibit strong customer service and communication skills.
Must have the ability to work a flexible schedule including nights, weekends, and holidays.
Professional appearance is required.
Must have the ability to respond to visual and verbal cues.
Must be able to work in confined spaces, and perform the physical duties of the role, including lifting up to 50 lbs. and frequent bending, reaching, and moving throughout the shift.

Responsibilities

Supervises housekeeping team members and daily operations during the assigned shift, planning, assigning, and directing work to meet cleanliness, service, and operational standards.
Trains, coaches, and provide real-time feedback to team members while reinforcing service expectations, procedures, appearance standards, and company policies.
Fosters a positive, respectful, and teamwork-oriented work environment while addressing team member concerns and supporting engagement and performance.
Supports staffing needs and scheduling coordination with the Housekeeping Manager to ensure adequate coverage and high guest satisfaction.
Oversee daily cleaning of occupied rooms, preparation of rooms for arrivals, and execution of deep-cleaning schedules and special projects.
Conducts thorough inspections of guest rooms and public areas to ensure Four-Diamond cleanliness, presentation, and maintenance standards are met.
Responds promptly and professionally to guest requests, cleanliness concerns, and service recovery needs, following up to ensure satisfaction.
Communicates accurately and consistently with the Front Desk regarding room status, rush requests, service priorities, and special guest needs.
Ensure guest rooms, storage areas, housekeeping closets, and laundry spaces remain clean, organized, secure, and compliant with standards.
Prepares, submits, and tracks maintenance work orders, communicates deficiencies to Facilities or Engineering, and monitors completion.
Maintains accurate room status records, including stayovers, checkouts, out-of-order rooms, and daily reporting and communication logs.
Monitors linen, supply, and chemical par levels; ensure proper handling, storage, usage, inventory tracking, and participation in scheduled inventories.
Ensures compliance with safety, OSHA, chemical handling, PPE, key control, lost-and-found, confidentiality, and security procedures.
Supports accident prevention efforts, reports safety hazards or unusual activity immediately, and provides Manager-on-Duty coverage and emergency response support as assigned.
Assists with budget awareness, cost control, labor productivity monitoring, and operational efficiency initiatives.
Perform any additional job-related duties as assigned.