Assistant Housekeeping Manager

Burrard • Whistler, BC

18h • CA$0 - CA$55,000 • Onsite

About The Position

The Crystal Lodge in Whistler village is seeking a full-time, year-round Assistant Housekeeping Manager. This role supports the housekeeping team and the Director of Housekeeping, driving goals, plans, targets, and policies. The Assistant Housekeeping Manager acts as a liaison between floor teams and management, ensuring communication, tailoring schedules to meet guest expectations, and addressing performance concerns.

Requirements

• Minimum of 2-years experience working as a Housekeeping Supervisor (or similar).
• Hold a valid BC driver's license.
• Operational knowledge of Excel, Word, and Outlook.
• Eligible to work in Canada.

Nice To Haves

• WHMIS certification (training provided if required).
• Ability to make prompt, informed, and progressive decisions during high occupancy and guest requirement periods.
• Strong interpersonal and problem-solving skills.
• Excellent time management and organizational skills.
• Ability to multitask effectively in complex situations while maintaining a calm and professional demeanor.

Responsibilities

• Conduct daily property inspections to monitor ongoing works and report new deficiencies through in-house reporting systems.
• Organize a minimum of 20 room inspections per day, formally documenting at least 3 with feedback.
• Monitor and supervise the productivity of the Laundry department within the forecasted budget.
• Liaise with Front Office, Revenue Manager, and Director of Housekeeping regarding occupancy reports, daily communications, and discrepancies.
• Serve as a member of the Joint Health & Safety Committee, ensuring the Housekeeping Department's accountability for injury reporting, training, and updating health and safety documents.
• Assist in the training, scheduling, and coaching of the Housekeeping team.
• Purchase, monitor, and audit inventory of housekeeping perishables, laundry resources, in-room honour baskets, and catering supplies in line with budgets.
• Maintain Lost & Found inventory and log.
• Support Housekeeping Team members through coaching and feedback to address performance and conduct concerns.
• Work with the HR department on offsite staff housing support, including moving furniture, conducting inspections, and organizing deep cleans at the end of tenancies.
• Support the Crystal Lodge's environmental commitments, including waste separation, water and energy conservation, and green initiatives.
• Complete additional duties as required to ensure smooth operation of the Housekeeping department.

Benefits

• Extended health benefits
• Staff discounts at the Beacon Pub & Eatery, Tablet Nineteen and GolfBC destinations
• Length of service awards
• Complimentary annual stays at the hotel
• Health Spending Accounts
• Monthly birthday, anniversary and kudos celebrations
• Team member events year-round
• Discounts at the hotel for yourself, and friends and family
• Participation in winter/ summer leisure benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed