Housekeeping - Assistant Manager

AccorHotel•Dallas, TX

7d•Onsite

About The Position

Leads, trains and inspects the performance of assigned supervisors, housepersons, and attendants ensuring all is conducted in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Assist where necessary to ensure optimum service to guests. Consistently offer professional, friendly and engaging service Ensure Accor & Fairmont core standards are implemented and audited for consistency Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Maintain positive internal/external guest relations at all times. Resolve internal/external guest complaints, ensuring internal/external guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Train and lead Housekeeping team to ensure a successful operation Measure, interpret and evaluate teams working standards and correct where necessary Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff. Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned. Ensure effective everyday communications, including coaching and performance management Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. A strong commitment to Employee Satisfaction. Monitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene. To carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness – general repair – replacements as required. Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift. Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities. Oversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas. Ensure proper work attire/grooming for all employees. Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies. Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests. Maintain inventory count and supplies Coordinate the completion of work orders for maintenance repairs with Engineering.

Requirements

3 years experience in housekeeping leadership.
Experience in hotel industry
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
High school graduate, or equivalent experience
Fluency in English both verbal and non-verbal.
Provide legible communication.
Compute mathematical calculations.
Computer literate and experience with property management system, Opera, Microsoft Office.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgement.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to ascertain departmental training needs and provide such training.
Ability to direct performance of staff and follow up with corrections when needed.

Nice To Haves

Previous guest relations training an asset
Fluency in a second language, preferably Spanish

Responsibilities

Leads, trains and inspects the performance of assigned supervisors, housepersons, and attendants.
Ensures all is conducted in accordance with hotel and brand standards.
Creates, implements and maintains a service culture and management philosophy.
Assists where necessary to ensure optimum service to guests.
Offers professional, friendly and engaging service.
Ensures Accor & Fairmont core standards are implemented and audited for consistency.
Maintains knowledge of and complies with all departmental policies/service procedures/standards.
Maintains knowledge of correct maintenance and use of equipment.
Maintains positive internal/external guest relations.
Resolves internal/external guest complaints.
Monitors and maintains cleanliness, sanitation and organization of assigned work areas.
Trains and leads Housekeeping team.
Measures, interprets and evaluates teams working standards and corrects where necessary.
Maintains knowledge of hotel room count, group arrivals, VIPs, special events.
Oversees scheduling, performance, attendance, payroll and administrative duties.
Ensures effective everyday communications, including coaching and performance management.
Creates and maintains good working relationships within the department and with other departments.
Creates an environment that allows employees to achieve job fulfillment and provides a path for career development.
Develops strong teams through active involvement in operations and support.
Monitors and audits all Health & Safety aspects of the Housekeeping department.
Ensures all staff are fully trained and up-to-date on Health & safety issues.
Carries out frequent inspection tours in Guest rooms/Public areas.
Ensures that assigned staff have reported to work and clocked in properly.
Documents late or absent employees, call-offs and replaces for any shift.
Coordinates breaks for assigned staff.
Prepares and distributes assignment sheets to assigned staff and reviews priorities.
Oversees inspection of guest rooms, guest corridors, all public areas, service areas, and storage areas.
Ensures proper work attire/grooming for all employees.
Checks all equipment used by immediate staff for proper supplies, neatness, cleanliness and mechanical problems.
Instructs designated personnel to correct deficiencies.
Assists staff with their job functions where needed.
Maintains inventory count and supplies.
Coordinates the completion of work orders for maintenance repairs with Engineering.

Benefits

Overtime eligible
Department incentive programs
Generous Paid Time Off
Medical, Dental, and Vision Insurance
401K Plan
Complimentary Shift Meal
Exclusive Employee Benefit Card (discounted room rates at Accor hotels worldwide)
Professional Development (learning programs through our Academy)
Corporate Social Responsibility initiatives (e.g., Planet 21)
Career Advancement Opportunities (national and international promotions)