Housekeeping - Assistant Manager

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

6d•Onsite

About The Position

Under the direction of the Assistant Executive Housekeeper, incumbent is responsible for supervising/managing/overseeing the housekeeping, laundry and common areas staff and for ensuring staff interaction with all guests is positive and friendly.

Requirements

High School Diploma or equivalent, along with two (2) years of housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

One (1) year of housekeeping supervisory experience in a similar environment strongly preferred.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Prepares detailed financial reports to ensure adherence to established budgets. Investigates and resolves discrepancies and may prepare operating budgets.
Performs inspections of the hotel to ensure adherence to departmental policies and to identify problems.
Investigates and resolves employee and/or guest situations by taking immediate corrective actions.
Maintains, writes and implements departmental policies and procedures.
Interview, hires, schedules, appraises and supervises all directly assigned personnel.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Maintains a clean, safe, hazard-free work environment within area of responsibility.
Promotes positive guest relations at all times.
Perform other duties as assigned.