Housekeeping and Laundry Assistant Manager $1,000 Signing Bonus

Four Seasons Hotels and Resorts•Lee's Summit, MO

3d•Onsite

About The Position

Four Seasons is seeking a Housekeeping and Laundry Assistant Manager to join their team in wine country. This role is crucial for maintaining the highest standards of cleanliness and guest experience within the hotel. The Assistant Manager will assist in overseeing the daily operations of the Housekeeping and Laundry Department, ensuring guest rooms, public areas, and employee areas meet Four Seasons' luxury standards. This position offers an opportunity to gain extensive knowledge in rooms division and work collaboratively with various departments to deliver exceptional service. A $1,000 signing bonus is offered for external candidates, with half paid at the start date and the remainder after 90 days of successful employment.

Requirements

At least 2+ years of housekeeping management experience.
Bilingual – Fluent in Spanish and English preferred (verbal and writing).
Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.
Strong communication and interpersonal skills.
Creates motivating work environment.
Have a high level of attention to detail.
Hold a valid driving license in order to operate golf carts and have a clean driving record.
Candidates must possess valid US work authorization.
Full Time availability.

Nice To Haves

Bilingual – Fluent in Spanish and English preferred (verbal and writing).
Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.

Responsibilities

Oversee the day-to-day operation in areas relating to the Housekeeping and Laundry Department and administer the supervision of all staff in conjunction with the Assistant Director of Housekeeping/Rooms Lead.
Ensure the ultimate comfort, cleanliness, and safety for all guests.
Properly schedule staff and coordinate the daily assignment of work.
Manage department labor to ensure maximum efficiency and productivity.
Interview and train staff.
Hold team members accountable and discipline staff when needed.
Properly open the Department.
Check night report and prepare Room Attendants’ daily assignments.
Prepare daily rooms report before 9 A.M. submitting to Front Desk noting any discrepancies.
Monitor daily assignments to assure that productivity and quality standards are being met, staff is being supported, and guest needs are being met.
Ensure communication and follow-up on any problems, guest requests, or special requirements.
Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Take action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees.
Check daily for maintenance conditions and submit work orders for repairs through HOTSOS and follow through or escalate to the Director of Engineering.
Check guest floors daily; check suites occupied and vacant; spot check occupied rooms and inspect check-out rooms daily; check all VIP and Special Attention rooms.
Perform linen and uniform quality control – clean and stocked.
Make inspection trips through the entire hotel checking on production methods and procedures.
Check washing formulas, making corrections and improvements whenever possible.