Housekeeping and Laundry Supervisor

Rumbling Bald on Lake Lure•Lake Lure, NC

8h•Onsite

About The Position

The Housekeeping & Laundry Supervisor has overall responsibility for the Housekeeping team, ensuring high standards of cleanliness and timely turnarounds of properties managed by Rumbling Bald Vacation Rentals. In addition, this individual is responsible for the overall management and coordination of laundry required to meet the needs of the organization. The position also manages the day-to-day efforts of the Amenities staff.

Requirements

Excellent customer service, communication and organizational skills, attention to detail, drive and motivation.
Basic proficiency with Microsoft Office Suite is required; Streamline or Northstar experience is preferred.
Flexible schedule with evenings and weekend work, if required.
Valid driver’s license required.

Nice To Haves

Associate degree or higher, preferred.
Three years prior experience managing a housekeeping staff, preferred.
Streamline or Northstar experience is preferred.

Responsibilities

Retrieves daily/weekly reports from Guest Services regarding vacation rental activity to coordinate scheduling of property cleanings.
Coordinates and schedules housekeeping staff in the most productive and efficient manner possible to ensure units are properly cleaned and ready for guest arrivals.
Trains housekeeping staff to follow safety and security procedures and regulations.
Supervise or complete inspections of properties following servicing by the housekeeping staff, prior to providing VI status.
Ensures that the Housekeeping Inspector(s) communicates with Guest Services on a timely basis regarding room status.
Responds to guest requests, issues and complaints in a hospitable manner to ensure guest satisfaction.
Reports missing articles, damage or mechanical problems to Guest Services (or Property Maintenance Supervisor) in a timely manner.
Develops, implements and monitors inventory of all cleaning supplies, linens, and paper products for units.
Works closely with both internal and external laundry services to ensure proper quality and inventories of linens to meet the demands of Rumbling Bald managed properties.
Prepare monthly inventories of linen.
Performs cost control activities to assure effective and efficient use of inventory products.
Tracks cleanliness levels and shares feedback from guest surveys to the Housekeeping team.
Schedules and oversees the Amenities staff in their day-to-day duties and ensure they have the necessary supplies and resources to conduct their tasks.