Housekeeping-Aid

COMMONWEALTH LODGING MANAGEMENT LLC•Columbia, SC

5d•$17 - $17•Onsite

About The Position

This role is responsible for maintaining positive guest relations, resolving guest complaints, and ensuring guest satisfaction. The Housekeeping Aid will maintain knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, and daily hotel activities. They will also be responsible for the proper use and maintenance of equipment, adhering to safety regulations for chemical use, and completing daily reports. This position involves stocking and managing linen, cleaning various hotel areas including hallways, elevators, and ice/soda machines, and maintaining pool areas. Responsibilities include cleaning rugs, carpets, and upholstered furniture, washing walls and ceilings, moving furniture, and turning mattresses. The role also involves removing dirty linen, picking up trash, delivering guest requests such as towels and cribs, and handling lost and found items. Housekeeping Aids are expected to assist co-workers and guests, notify supervisors of guest feedback, and remain in plain view. They should be knowledgeable about local attractions to assist guests and be prepared to assist in emergency situations to protect guests and the property. A general understanding of the local downtown area is expected for providing guest information. The position requires adherence to all departmental, management, and hotel policies and procedures, as well as brand standards.

Requirements

Exert physical effort in lifting/transporting at least 25 pounds.
Push/pull carts and other equipment up to 100 pounds.
Endure various physical movements throughout the work areas.
Work under variable temperature conditions and noise levels, in indoor and outdoor settings.
Be able to stand and exert well-paced mobility for lengthy periods of time.
Work around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
Be able to reach above head and shoulder height to perform job duties.

Nice To Haves

Basic knowledge of the local downtown area to provide guests with information and recommendations during their stay on property.

Responsibilities

Maintain positive guest relations and guest confidentiality.
Resolve guest complaints and ensure guest satisfaction.
Communicate effectively with guests and team members.
Maintain knowledge of hotel features, services, hours of operation, room rates, special packages, promotions, daily house count, and scheduled group activities.
Maintain knowledge of correct equipment maintenance and use.
Use all chemicals in accordance with OSHA regulations and hotel requirements.
Complete daily report as instructed by supervisor.
Stock linen room with supplies.
Empty linen from housekeeping carts.
Sweep and mop areas in front of elevators.
Clean all trash cans and elevator tracks.
Maintain pool areas.
Clean pool windows and bathrooms daily.
Clean ice and soda machines on all floors.
Dust light fixtures in hallways.
Clean rugs, carpets, and upholstered furniture using a vacuum cleaner, broom, and carpet shampoo machine.
Wash walls and ceiling.
Move furniture and turn mattresses.
Remove all dirty linen from laundry chutes and hallways.
Pick up trash from all floors after room attendants finish for the day.
Deliver towels, cribs, cots, and other items to guest rooms upon request.
Turn in lost and found items immediately to the supervisor.
Aid co-workers and guests as needed.
Notify the supervisor of any guests’ complaints or comments.
Be familiar with all local attractions/activities to respond to guest inquiries accurately.
Assist in handling emergencies to protect guests and associates and preserve the building and its systems.
Act quickly and responsibly to return the building to its normal operating status.
Provide guests with information and recommendations on the local downtown area.
Abide by all departments, Commonwealth Lodging Management, and hotel policies and procedures, as well as brand standards, policies, and procedures.