Housekeeping Aid Supervisor

Veterans Health Administration • Houston, TX

5d • Onsite

About The Position

This position is located within Environmental Management Services (EMS) at a Department of Veterans Affairs Medical Center. The Housekeeping Aid Supervisor exercises technical and administrative supervision over subordinate workers performing tasks that support EMS goals and objectives, including environment of care, textile distribution, and training.

The supervisor oversees housekeeping and sanitation activities; handles staff-related administrative functions; ensures supplies and equipment are available; and assigns appropriately trained personnel to areas and equipment. The role requires understanding operational needs across diverse personnel and adapting leadership styles to individual staff members and situations. The supervisor counsels and evaluates staff, recommends recognition and incentive awards, identifies training needs, develops training plans, and guides staff on effective work practices. The supervisor also resolves staff, management, grievance-group, and patient complaints; issues disciplinary actions; meets with customers; investigates and validates complaints; and coordinates corrective action with other supervisors.

The position conducts comprehensive quality-control inspections of areas and equipment and ensures staff understand applicable VA regulations, policies, and unit standard operating procedures concerning personal information and authorized access to records. It also provides training to ensure staff understand infection-control requirements and is responsible for compliance with EEO requirements, OPM rules, VAMC regulations, and Medical Center guidelines.

The work schedule is Monday through Friday, with one of several listed shifts: 6:00 a.m.–2:30 p.m., 7:00 a.m.–3:30 p.m., 8:00 a.m.–4:30 p.m., 2:30 p.m.–11:00 p.m., or 3:30 p.m.–12:00 midnight. The schedule may change based on service needs.

Work is normally indoors in areas with adequate heat, light, and ventilation. Some work may occur outdoors in varying temperatures and inclement weather. Personal protective equipment may be required due to possible exposure to contagious diseases, blood, and bloody secretions. The position requires continuous walking, standing, stooping, kneeling, pulling, and pushing, occasional use of heavy powered cleaning equipment, and care when working on ladders, using powered equipment, or handling hazardous materials.

Requirements

• Demonstrated training or experience of sufficient scope and quality to perform the work; no specific length of training or experience is required.
• Provide detailed resume descriptions supporting knowledge, skills, and abilities to perform the position's duties.
• Meet the position's screen-out element and applicable job-element qualifications, including dexterity and safety; interpreting instructions and specifications; leading or supervising; using and maintaining tools and equipment; and work practices.
• Be a U.S. citizen, unless appointment of a non-citizen is permitted under VA policy when qualified citizens cannot be recruited.
• Be suitable for Federal employment as determined by a background investigation.
• Submit to pre-appointment urinalysis if tentatively selected for a testing-designated position; refusal results in denial of VA employment.
• Meet Selective Service registration requirements for males born after December 31, 1959.
• Complete the online onboarding process and provide acceptable identification and required application documents.
• Complete a one-year probationary period and receive written certification to continue employment.
• As VA health care personnel, receive annual seasonal influenza vaccination or obtain a medical or religious exemption; wear a face mask when an exemption is granted.

Responsibilities

• Supervise housekeeping and sanitation activities.
• Perform administrative functions relating to staff and ensure required supplies and equipment are available.
• Assign appropriately trained personnel to work areas and operate specific equipment.
• Adapt leadership approaches to staff members and situations.
• Counsel and evaluate staff; recommend recognition and incentive awards for exceptional performance.
• Assess staff education and training needs, develop training plans, and provide or coordinate required training.
• Guide staff on effective and efficient work practices.
• Resolve complaints from staff, grievance groups, management, and patients; issue disciplinary actions when appropriate.
• Meet with customers to resolve issues in support of the Medical Center's mission.
• Investigate and validate customer complaints and coordinate corrective actions with supervisors.
• Conduct comprehensive quality-control inspections of work areas and equipment.
• Ensure staff understand VA regulations, policies, and unit SOPs regarding personal information and authorized access to records.
• Conduct training to ensure staff understand infection-control requirements.
• Ensure adherence to EEO requirements, OPM rules, VAMC regulations, and Medical Center guidelines.

Benefits

• Federal employee benefits package available to employees and their families; eligibility depends on position type and other factors.
• VA may approve credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, if requested and approved before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed