Housekeeper

MCR Hotels•Yuma, AZ

About The Position

The Housekeeper cleans and prepares guest rooms, hallways, and public areas at the hotel. The role includes preparing and stocking the assigned work cart, attending the morning stand-up meeting, assisting with dirty linen in the housekeeping laundry room, and thoroughly cleaning and restocking the assigned number of guest rooms each shift. The Housekeeper may also complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor. All team members are expected to support clean, friendly, well-organized, and safe hotel operations. This includes welcoming guests warmly, contributing to guest satisfaction, maintaining clean and organized workspaces, completing operational checklists accurately and on time, communicating professionally, and collaborating with colleagues. The role requires a positive service attitude, adherence to procedures, and the ability to work a varied schedule, including evenings, nights, weekends, and holidays when hotel needs require it.

Requirements

Must be at least 18 years of age.
Must have a positive, can-do attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work effectively in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve guests.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel demands.
Must arrive and clock in on time for each shift, clock out at the scheduled shift end unless otherwise directed, and never work off the clock.
Must clock in and out for breaks at the designated times.
Must provide sufficient notice when calling out, as directed by the supervisor.
Must be able to meet the physical demands of the position, including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive wrist, hand, and finger motions, and lifting housekeeping items such as linens, trash, or vacuums.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Clean and prepare guest rooms, hallways, and public areas.
Complete pre-cleaning duties, including stocking room supplies and tools on the assigned work cart.
Attend the morning stand-up meeting.
Fold and/or assist with dirty linen in the housekeeping laundry room.
Thoroughly clean and restock the assigned number of guest rooms each shift.
Complete additional cleaning projects in storage rooms, public spaces, guest laundry, and guest rooms as assigned by the direct supervisor.
Keep front-of-house and back-of-house areas clean, organized, and safe.
Greet guests warmly while cleaning, using their names when possible.
Complete operational checklists accurately and at designated times, and provide accurate, timely shift handover reports as applicable.
Wear a clean, approved uniform and nametag and maintain grooming standards.
Communicate clearly, honestly, and professionally and collaborate with team members.
Follow assigned schedules, clock-in and clock-out procedures, and break procedures.